Consumer Affairs & Relations

Rebecca Flick has joined Hancock Fabrics, a struggling operator of 260 stores, as CFO after spending 14 years early in her finance career with the Home Depot.

Flick was named CFO effective Jan. 4, to fill a position that had been held on an interim basis since August 2015 by O. Pierce Crockett, Hankcock’s divisional VP and controller. Crockett stepped in to lead the finance group after James Brown resigned as CFO after holding the post for less than two years.

How will retailers fare in 2016? Very well, according to experienced market watchers.

“We expect core retail sales to grow 5.3% in 2016,” says Scott Hoyt, senior director of consumer economics for Moody’s Analytics, a research firm based in West Chester, Pennsylvania. (Core retail sales exclude volatile revenues from auto sales and gas stations.)

That is notably faster than the 4.2% rate anticipated when 2015 sales are finally tallied. The 2015 experience was, again, slightly better than that the 3.9% growth of 2014.

Consumer confidence rose in December amid lower gas prices and a stronger job market.

The index of consumer confidence rose to 96.5 in December from a revised 92.6 in November, the Conference Board said Tuesday. (The November reading originally was put at 90.4, the lowest level in more than a year.) Economists expected a rise to 93.6, according to Bloomberg.

Christmas may have passed, but the holiday shipping surge continues

According to UPS, the holiday peak shipping season will extend well into the first week of the New Year. On Jan. 6, 2016 (National Returns Day) alone, consumers are expected to ship more than a million packages back to retailers. By the end of the first week of January, UPS expects to deliver more than 5 million return packages, an increase of 500,000 from the 2014-15 holiday returns season.

Whole Foods Market has settled a dispute with the city of New York.

The grocer has agreed to pay $500,000 and to conduct regular in-store audits in a resolution of allegations that its stores in New York City were overcharging customers for prepackaged foods. The settlement was announced by the New York City Department of Consumer Affairs (DCA).

Teen retailer rue21 is collaborating with a youth nonprofit to make a positive impact on the lives of its customers.

The company announced it is partnering with Together We Rise, a nonprofit dedicated to transforming the way youth navigate through the foster care system in America. The collaboration is a new addition to rue21’s philanthropy initiative, rueGIVESback.

Retailers and hospitality enterprises have a weak point unique to their business – the point of sale (POS) device. Despite significant investment in security, it’s still too easy for cybercriminals to access corporate networks via POS.

POS devices handle most of the payment card transactions around the world for retailers, restaurants, hotels, grocers, and gas stations. Because these systems are highly interconnected and accessed by numerous employees and other devices, they remain a highly lucrative target for organized cybercrime.

Born the six of seven kids to parents of modest means, Conn’s CEO Norm Miller knows firsthand the challenges facing working families. That’s why he’s proud of Conn’s approach to serving customers and believes the retailer’s unique business model offers staggering growth potential.