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Retail vet joins Talbots’ board
The Talbots announced that Michael Weiss, longtime CEO of Express, has joined the Talbots board of directors, effective Sept. 1, 2012. Weiss held various leadership roles at Express, most recently serving from 2007 to 2015 as chairman, president and CEO. He joined Limited Brands in 1981 as the merchandise manager for an eight-store experimental division that became Express. -
Study: Retailers get a failing grade with social customer care
How do industry observers rate retail social customer care? #EpicFail. The term social customer care refers to the quick and personalized customer service brands are expected to provide through social media once a customer engages with them to resolve an issue. To date, 92.5% of brands are failing to meet customers' social customer care expectations, according to the “Social Customer Care Report,” from Rational Interaction.

