Consumer Affairs & Relations

The growth streak at Citi Trends came to a halt in the third quarter, as the urban retailer posted a drop in same store sales.

For the third quarter ended Oct. 31, same store sales decreased 0.5%. Net income was $0.6 million, or $0.04 per diluted share, compared with a net loss of $(2.2) million, or $(0.15) per diluted share, in last year’s third quarter. 

The convoluted ownership history of Petco has just taken an interesting new turn that cost $4.6 billion.

According to a statement release by Petco, funds affiliated with CVC Capital Partners and the Canada Pension Plan Investment Board (CPPIB) entered into a definitive agreement to jointly acquire Petco from a group of investors led by TPG and Leonard Green & Partners for approximately $4.6 billion. The acquisition of the 1,400 store retailer is expected to close in early 2016.

Outlet malls are often associated with not only appealing deals on name-brand products, but also with driving long distances to get to the far-flung locations where outlets have traditionally been located.

But that is all changing — and changing fast.

There has been a bit of controversy lately regarding Urban Outfitters’ recent request that some of their salaried employees “volunteer” to fill normally hourly roles in fulfillment centers and retail outlets.

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Ross Stores joined rival off-price retailer TJX in avoiding the weak traffic trends that have plagued other retailers in the third quarter, as shoppers continue to be attracted to value-priced merchandise.

Ross Stores reported that earnings per share for the 13 weeks ended Oct. 31 increased 15% to 53 cents on net earnings that rose 12% to $216 million. Sales for the fiscal 2015 third quarter grew 7% to $2.783 billion, with same store sales up 3%.

A retailer noted for consistently strong online customer service has received top ranking once again.

For the second consecutive quarter, L.L Bean is the top-ranked company in Stella Benchmarks from StellaService. During the third quarter of fiscal 2015, L.L .Bean ranked within the top 10 for four of five service areas in Stella Benchmarks, including phone (No. 5), email (No. 3), chat (No. 7) and returns (No. 4). In shipping, L.L. Bean ranked outside the top 25.

The Bon-Ton says it is focusing on reducing expenses after a third quarter in which the retailer tripled its net loss and decreased same-store sales.

For the quarter ended Oct. 31, the Pa.-based retailer had a net loss of $34 million ($1.72 a share), compared to a net loss of $11 million (57 cents a share) in the 2014 quarter. Revenue totaled $623.4 million, down from $642.7 million in third quarter 2014. Same-store sales declined 2.6%.

Bristol Farms, a 13-store specialty grocery chain, is making food safety a priority.

The Carson, California-based retailer has selected technology from ReposiTrak Inc. to manage regulatory and business documentation compliance within its supply chain.

Nordstrom is adding some financial expertise to its board with its latest appointment.

The Seattle-based retailer has appointed Gordon Smith, CEO of Consumer and Community Banking at JPMorgan Chase, to the company's board of directors. The addition of Smith brings the total number of directors to 15 and the number of independent directors to 12. Nordstrom directors serve one-year terms and the company requires annual elections of all Board members. Smith will join the Compensation and Corporate Governance and Nominating Committees.