Consumer Affairs & Relations

It’s a rough time for many teen apparel retailers and the holiday season may not bring much relief.   American Eagle Outfitters Inc. on Wednesday issued a weaker than expected forecast for the fourth quarter as its CEO cited a “tough” retail environment. Its warnings issues similar statements from the likes of Abercrombie & Fitch and Gap.    

Sheetz is moving forward as planned to implement the changes outlined in the new overtime rule.        

When it comes to customer satisfaction surveys, a convenience store is at the top of the class.    That’s according to a study by Interaction Metrics which finds that retailers are wasting customers’ time — and their own — by conducting critically flawed satisfaction surveys.  

With the Centers for Disease Control & Prevention reporting more than 1,000 forborne outbreaks annually, Walmart is taking a proactive stance.  

Things are looking up at Chico’s FAS.   The women’s apparel retailer on Tuesday reported net income of $23.6 million for the third quarter, after reporting a net loss of $11.6 million in the same period a year earlier.   Chico’s had a profit of 18 cents per share. Earnings, adjusted for one-time gains and costs, came to 20 cents per share. The results topped Wall Street expectations.  

Talk about commitment.   Patagonia announced that its plans to donate 100% of its store and online sales on Black Friday, Nov. 25, to grassroots environmental organizations.   "These are small groups, often underfunded and under the radar, who work on the front lines," Patagonia CEO and president Rose Marcario wrote in a post announcing the company’s plans. "The support we can give is more important now than ever."   

The president of Office Depot’s North American operations is stepping down.   Marc Crosby is leaving the company “to pursue other opportunities,” according to the Sun Sentinel, which cited a filing with the Securities and Exchange Commission. No date was given for his departure.