Consumer Affairs & Relations

Customers at all of Walmart’s 4,600-plus U.S. stores can now use the Walmart Pay digital payment service.   This is an impressive feat, especially considering Walmart Pay was only announced in December 2015 and didn’t start undergoing official rollout until May 2016. While everyone agrees Walmart Pay reaching full implementation is a big deal, there is less agreement on how this will affect the digital payment landscape.  

Target Corp. is tapping into its consumer base, including kids, to stay on an upward trajectory.

The Wendy's Co. is offering an update on a cyberattack it first reported in February 2016, and it contains some decidedly unsurprising details.   Wendy’s believes the breach resulted from third-party service providers' remote access credentials being compromised. This allowed access, and the ability to deploy malware, to some franchisees' point-of-sale systems. To date, Wendy’s said there has been no indication that any Company-operated restaurants were impacted.  

Payment processing platform Worldpay isn’t naming names, but appears to be owning up to playing a major role in the Etsy transactional outage.   Since July 1, what Etsy has described as a third-party payments processing issue has stalled thousands or even millions of online transactions. In a running thread on the online marketplace’s “Bugs” community forum, some users have been posting that their delayed orders have gone through, but others still complain of inability to process payments.  

The July Fourth long weekend was not a happy one for many users of the Etsy online marketplace, which has been hit by lingering transactional problems.   Since July 1, what Etsy has described as a third-party payments processing issue has left thousands of purchases in limbo. A thread in the “Bugs” section of the Etsy online community forum has registered more than 4,000 complaints from buyers and sellers who cannot complete transactions. Etsy users have also been venting their frustrations on Twitter and Reddit.

The people have spoken – and they like limits on debit card swipe fees the way they are.  

Retailers should do their homework now and make a plan for the future

Today, retailers and end-users face many changes in regard to refrigerants, including technology options and efficiency regulations. In the past, choices were made and remained applicable for a year or more.

Today, when it comes to adding new members to your board of directors, creating a balance between industry experience and innovation is extraordinarily important. Filling board seats with industry veterans and compliance experts may feel comfortable in the short term, but to adapt to today’s savvy and demanding consumer, companies must be more forward thinking.

We’ve all witnessed the recent evolution of the C-suite — companies bringing in new, young talent, often from other industries, to modernize a brand, enhance the store experience or to leverage technology.

A computer error caused Starbucks to overcharge some customers and forced the coffee giant to disclose a planned price increase.   In a brief statement released on the retailer’s corporate blog at about 8 p.m. ET Friday, July 1 and updated about 11 a.m. ET Saturday, July 2. Starbucks said a price adjustment was prematurely entered into the POS systems of U.S. company-owned stores. As a result, some customers were overcharged by as much as 30 cents for their beverages.  

Sheetz is opening four stores in four different states.   The family-owned convenience store chain announced four new locations: Morgantown, West Virginia; Morrisville, North Carolina; St. Clairsville, Ohio; and Bethel, Pennsylvania. All will open by July, 7.