Consumer Affairs & Relations

For the third straight year, L.L.Bean has beat out Amazon in a customer service ranking.   The outdoor outfitter came out on top in Prosper Insights & Analytics’ annual review of service excellence among retailers, with Amazon a close second. Rounding out the top five; Lands’ End, Fingerhut, and Kohl’s.  

FedEx is giving its customers an early holiday gift — while taking a stab at its rival UPS.   The delivery service announced that it will forego additional surcharges on deliveries this holiday season — unless packages require additional handling, are oversized or unauthorized. FedEx made the decision based on the growing volume of large packages moving through the FedEx Ground network during the holidays.   

What's in a name? That's a question Dunkin' Donuts is wrestling with.   In a move to get people to think of the chain more as a coffee destination, the company is considering eliminating "Donuts" from its name, according to several media reports. In a test, the chain will open a new location, in Pasadena, California, that will be simply called Dunkin'. Several other locations will also be given the condensed name.   

L Brands, The Cato Corp., and The Buckle reported decreases in same-store sales, although one still managed to sound an upbeat note about its second quarter.   

There is an endless list of adjectives to describe the first six-months of the Trump administration. But one modifier is both accurate and acceptable — and that word is unpredictable.   For context, the first six months of the Obama and Bush administrations were fairly predictable. Both embarked on a legislative agenda that looked and felt a lot like their campaign platforms and while the legislative process for both was rocky, we knew what we were in for. Not so much this time around.  

Weis Markets saw its sales and income increase in its second quarter.      The company’s net income in the quarter totaled $18.5 million, a 21% increase over the year-ago period. Operating income rose 15.2% to $27.7 million, compared with $24.1 million in the same period last year.    Sales rose 20% to $876.6 million. Same-store sales rose 2.7%, after adjustment for the Easter holiday shift.   

The arrival of German discount grocer Lidl and Amazon's purchase of Whole Foods Markets have ratcheted up the already intense grocery wars and put new pressure on existing players, including Walmart. But one analyst thinks the discounter is well-positioned for the battle.  

Florida's largest supermarket chain on Tuesday reported higher sales and revenues for its second quarter. Prior to releasing its results, the company cut the price of its stock.   Publix’s sales in the second quarter rose 3.6% to $8.4 billion, from last year’s $8.1 billion. Same-store sales increased 1.6%.      Net earnings increased 3.5% to $495.1 million, compared to $478.2 million in the year-ago period.