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01/19/2023

Big Boy streamlines ops with cloud technology

Dan Berthiaume
Senior Editor, Technology
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Big Boy
Big Boy is leveraging cloud technology to support a range of enterprise workflows.

Big Boy Restaurant Group is streamlining operations in-store and on the back end with cloud technology.

The quick-serve hamburger retailer is deploying the Oracle Micros Simphony Cloud POS solution and Oracle Payment Cloud Service to enhance ordering and payment processing across its entire system. Big Boy also intends to better use data to manage inventory and support possible new omnichannel opportunities, such as ghost kitchens.

For example, Big Boy plans to leverage the Oracle restaurant commerce platform’s analytics/reporting, mobile order entry, table management, smart cash, and real-time inventory management capabilities to increase enterprise efficiency while reducing waste.

And by rolling out Oracle Payment Cloud Service, Big Boy hopes to offer diners leading-edge order and payment options including contactless and mobile.The chain also plans to leverage the Oracle platform’s open API and partner integrations to support delivery and marketing efforts, including simplifying ordering and fulfillment via third-delivery services such as DoorDash and GrubHub.

Other future cloud-enabled technology plans the retailer is considering drive-thru, self-checkout kiosks, and QR code ordering.

“As our brand continues to evolve, we needed an enterprise-grade solution that could meet our changing demands and become our forever POS,” said Matthew Gilmour, director of IT at Big Boy Restaurant Group. “For us, one of the key benefits of Oracle Payment Cloud is its ability to help reduce credit card processing rates. By leveraging the latest technologies and industry-leading security measures, Oracle Payment Cloud enables us to process transactions more efficiently and securely, which will ultimately lead to lower fees and increased savings. Oracle made the entire process from sales to implementation a seamless and effortless experience.”

“Big Boy is a mainstay in American culture that continues to evolve its operations to meet today’s requirements, while maintaining that familiar menu and feel its diners have relied upon for decades,” said Simon de Montfort Walker, senior VP and GM of Oracle Food and Beverage. “Oracle’s technology can help them reduce cost and complexity, while giving its kitchen and front of the house staff modern technology to do their jobs more efficiently, and customers the modern ordering and payment options they expect.”

BurgerFi enhances store experience, pricing with cloud-based POS

Another fast-casual hamburger chain, BurgerFi, is also leveraging the Oracle Micros Simphony Cloud POS solution as a restaurant hub. BurgerFi is implementing new technologies on the platform such as customized tablets, contactless payments, and tabletop and kiosk ordering to enhance its in-store dining experience.

Utilizing the platform’s enterprise restaurant management capabilities, BurgerFi is also simplifying front- and back-of-the-house business operations across in-store and online ordering functions.