A Midwest tire and automotive service retailer is analyzing employee feedback and performing scheduling with artificial intelligence (AI).
Belle Tire, which has more than 170 locations in Illinois, Indiana, Michigan, and Ohio and plans to open additional stores in additional markets over the next five years, is deploying AI-based HR and workforce management solutions from UKG.
Leveraging UKG Employee Voice, Belle Tire collects from employees through both quantitative and text-based responses, and analyzes it via AI and natural language processing (NLP) capabilities to better understand sentiment of its workers.
In 2022, Belle Tire enhanced its existing implementing of the UKG human capital management (HCM) suite with the addition of the UKG workforce management cloud solution. Managers now have access to real-time information and insights about productivity and performance, allowing them to more quickly make data-driven decisions.
This includes the ability to make immediate decisions on overtime projections and address time-off requests. As a result, Belle Tire managers can dedicate more time to working on strategic business priorities.
“By modernizing through UKG, we have gained time back each day, which means we can spend more time educating employees about our benefits and explaining valuable programs like our 401(k) offering and employee assistance program (EAP),” said Matt Pyles, director of compliance and analytics at Belle Tire. “Now, our job has evolved to advising and helping our teammates get the most out of their benefits and options that make sense for them, their families, and stage of life.”
“Partnering with UKG has allowed us to evolve our business and have a meaningful impact on our organization and people,” said Katie Roberts, director of employee relations at Belle Tire. “We’re able to streamline and automate administrative and HR tasks, so that our field leadership team and managers can spend more time with our customers, and coach, train, mentor, and listen to our people. We deployed UKG as we doubled the number of stores at Belle Tire and brought in new employees. UKG gave us the scalability to successfully manage that aggressive growth.”
“Belle Tire’s experience with UKG exemplifies our vision of helping organizations tap into the power of their people and transform into great workplaces,” said Hugo Sarrazin, chief product and technology officer at UKG. “Our AI-powered HCM suite allows organizations to put people at the center of their business strategies, with innovations that allow for better collaboration among teams, more focus on caring for employees, and opportunities to turn employee feedback into meaningful change.”