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11/01/2022

Bed Bath & Beyond’s chief customer and technology officer to leave

Marianne Wilson
Editor-in-Chief
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Bed Bath & Beyond’s chief technology officer is leaving.

There’s been another change in Bed Bath & Beyond’s evolving C-suite.

Rafeh Masood, chief customer and technology officer of the struggling home goods retailer, is stepping down, effective Dec. 2. His resignation was announced in a regulatory filing

Masood joined Bed Bath & Beyond in May 2020. Prior to that, he was chief digital officer of BJ’s Wholesale Club, from 2017 to 2020, and VP, customer innovation technology at Dick’s Sporting Goods, from 2013 to 2017.

Bed Bath & Beyond said in the filing that Maood’s resignation was “not the result of any disagreement with the company on any matter relating to its operations, practices or financial statements.”

His resignation comes a week after Bed Bath & Beyond appointed interim CEO Sue Gove to the post on a permanent basis. She has served as interim chief executive since June 2022, after former CEO Mark Tritton was pushed out. Joe Hartsig, chief merchandising officer, left the company the same week.

Bed Bath & Beyond has executed a turnaround plan designed to reverse declining sales, win back customers, recapture market share and restore financial stability. The plan involves store closings, job reductions and a pullback from the private label strategy that Tritton had launched. The company also eliminated the roles of COO and chief stores officer and that, accordingly, John Hartmann and Gregg Melnick will be leaving.   

In September, the retailer named Laura Crossen, its chief accounting officer, as interim CFO, following the death by suicide of Gustavo Arnal.