ARTICLES BY THIS AUTHOR
- 4/18/2022
Survey: This feature makes consumers more open to chatbots
One important chatbot offering substantially increases customer willingness to use the automated customer service tool. - 4/18/2022
Walgreens returns to omnichannel for child poverty program
Following two years of digital-only participation, Walgreens is once again celebrating Red Nose Day online and in-store. - 4/18/2022
Survey: The top sources for online food purchases are…
Consumers have identified where they are most likely to find digital inspiration for meal planning and grocery shopping. - 4/15/2022
CSA Exclusive: Organic food retailer keeps marketing relevant
Pressed is automating its marketing activities across multiple channels, with an eye on personalization. - 4/15/2022
Luxury apparel brand launches proprietary resale program
Another Tomorrow is bringing the authentication and resale process in-house. - 4/15/2022
Grocery prices steadily increase across channels
A new study reveals exactly how much the cost of grocery items rose in March 2022. - 4/15/2022
Global digital sales make historic drop in Q1 2022
A variety of external pressures helped drive drown online consumer spending during the first quarter of 2022. - 4/15/2022
Entertainment, sports venues serve up retail tech innovation
Entertainment and sports arenas increasingly feature leading-edge retail technology deployments. - 4/15/2022
Carl’s Jr. and Hardee’s upgrade digital loyalty program
The parent company of two fast-food hamburger retailers is overhauling its customer engagement and loyalty efforts across all stores. - 4/14/2022
Exclusive: Q&A with Vitamin Shoppe CEO
The Vitamin Shoppe pursues a localized, integrated customer engagement strategy.