ARTICLES BY THIS AUTHOR
- 2/17/2023
Amazon wants corporate employees back in the office three days a week
Amazon is tightening its in-office requirements for corporate workers. - 2/17/2023
Amazon eliminates shopping user experience research team
The Amazon Shopping organization has laid off its entire user experience research staff. - 2/17/2023
Exclusive Q&A: Carrefour Italy understands its in-store shoppers — here’s how
The Italian division of France-based global retail giant Carrefour is analyzing store customer behavior at a granular level. - 2/17/2023
Japanese beauty brand Tatcha brings ‘forest bathing’ to metaverse
The new Tatcha online store immerses customers in a virtual outdoor environment, with a complementary physical pop-up. - 2/17/2023
ChatGPT is coming – what it means for your enterprise
A new artificial intelligence (AI) platform holds the potential to transform retail. - 2/16/2023
Survey: Retailers fail to meet online customer search expectations
There is a jarring disconnect in what consumers expect from online search and what e-commerce retailers are delivering. - 2/16/2023
How does AI affect customer behavior?
A new survey reveals how consumers respond to artificial intelligence-based customer service interactions, such as with automated chatbots. - 2/16/2023
Here’s what customers want from online grocery shopping experiences
A large majority of surveyed consumers agree on a few key aspects of online grocery shopping they consider important. - 2/16/2023
The Fresh Market combines live shopping, ad targeting
The Fresh Market is enabling CPG companies to run ads during its shoppable live videos. - 2/16/2023
Pacsun launches new metaverse experience on popular gaming platform
Pacsun is offering a second immersive virtual environment on the Roblox digital gaming platform.