Artificial Intelligence

There’s been no shortage of developments in retail payments this past year. From high-profile data breaches forcing retailers to reconsider their security strategy, to the launch of Apple Pay bringing mobile to the forefront, both retailers and consumers have been paying unprecedented attention to their transactions.

With innovative players entering the fold and the U.S. payments infrastructure upgrade well under way, the industry is poised for a shift over the next several years.

The 2014 holiday season has shown how shoppers’ growing preference for e-commerce can be challenging for retailers. By offering customers free shipping and ever-faster delivery, and by handling the higher rates of return that often come with e-commerce, retailers potentially face either reduced profit margins or loss in market share if they don’t keep up with customer preferences.

As they plan for 2015, many retailers will consider how they can provide a seamless customer experience that fundamentally helps them to maintain or improve profit margins.

Technology will give fraudsters an edge in 2015, but it will also provide new tools for organizations and investigators, according to three experts from the Association of Certified Fraud Examiners (ACFE) who were asked for their top fraud predictions for 2015. The experts weighed in on digital currencies, information security and other issues that will help shape the effort to prevent and detect fraud in the new year:  

Sunnyvale, Calif. – Business accelerator Plug and Play Tech Center and Simon Properties are hosting an event, “Silicon Valley Retail CMO Summit 2015,” Feb. 4-6, 2015 at Plug and Play’s headquarters in Sunnyvale, California. The event is open to chief marketing officers and other digital marketing decision-makers in the retail industry, and features expert speakers, a networking dinner, and an afternoon of themed start-up presentations.  

Sarasota, Florida - The Mall at University Town Center, located in Sarasota, Florida, and owned by Taubman, has launched a free app designed to make shopping easier and more personalized. The free "Mall at UTC" iOS mobile shopping app offers first-of-its-kind indoor navigation technology developed by SPREO. The app is being piloted at UTC now, but is scheduled to roll out to Taubman properties across the U.S. over the next year.    

Redwood Shores, Calif. - Jill Puleri will join Oracle Corp. as senior VP and general manager, Oracle Retail. Having held various leadership positions in sales, marketing and consulting, Puleri brings more than 20 years of experience in the retail industry, most recently serving as the worldwide retail industry leader for IBM Global Business Services.   Puleri will be responsible for leading the Oracle Retail Global Business Unit and report to Mike Webster, Oracle's senior VP and general manager, retail and hospitality.

Mark Dunson, Emerson Climate Technologies   Supermarkets are utilizing data-driven approaches to offset a moderate economy, varying consumer behavior and the continued rise of online competitors. Achievement often depends on reacting well to difficult issues or, better, getting ahead of the next obstacles. There's no telling how the year will develop, but there are several clear challenges and opportunities for savvy supermarkets in 2015.   

Amazon.com is rolling out a new haggling feature on its website as the company looks to further cement its low-price reputation among consumers.

The new “Make an Offer” feature allows sellers to accept or reject bids on more than 150,000 items across the categories of Sports and Entertainment Collectibles, Collectible Coins and Fine Art.