Artificial Intelligence

This is the age of the empowered consumer. Energized by the rapidly accelerating global growth of mobile devices, shoppers now have immediate access to data on products, prices and competitive services. In addition to shifting the balance of power away from retailers and manufacturers, the spread of information and the growth of technologically sophisticated pure-play retailers have contributed to rapidly rising expectations about just how personalized and participatory the shopping experience can be.

Dallas – “Table commerce” (or perhaps “t-commerce”) is not a widely recognized channel of customer engagement, but The Neiman Marcus Group just may change that. Neiman Marcus is piloting three interactive tables from T1Visions in its Austin, Chicago, and Topanga, California, locations.

Lowe’s has a new partner in its pursuit of the connected home market and the lofty goal of making customers’ homes and lives smarter.

The nation’s second largest home improvement retailer will sell new smart home devices in 2015 certified by Icontrol Networks, the company behind the most widely used connected home platform in the industry.

Mooresville, N.C. – Lowe’s is taking its Iris smart home program and trying to make it even smarter, with help from connected home platform provider Icontrol Networks. Starting in early 2015, many Lowe's Iris smart home devices will be certified through Icontrol's OpenHome Developer Program, allowing these devices to work seamlessly with Icontrol-powered solutions.

Omnichannel access to the best merchandise in the world is the objective behind a new digital initiative at Neiman Marcus that has the retail embedding high resolution screen in shoe department tables.

The upscale department store operator worked with touchscreen technology provider T1Visions to create the interactive retail tables which are now live at Neiman’s Austin, Chicago and Los Angeles area stores.

Staples is taking the next step in creating the largest curated ecosystem of “smart home” devices.

The company has announced that its home automation system, called Staples Connect, will now offer ambient alerts for the home and office. The alerts provide audio and visual notifications outside of the Staples Connect app and through compatible devices in the home or office.

As it seeks to further improve its digital interaction with customers, Walgreens has chosen Qualcomm as its partner for device connectivity with the drugstore chain's mobile and web applications, as well as its Balance Rewards program. 

Armonk, N.Y. – Retailers are suffering fewer cyber attacks, but for hackers it is becoming a situation of quality over quantity. According to findings released by IBM, despite a 50% decline in the number of cyber attacks against U.S. retailers, the number of records stolen from them remains at near record highs.