Artificial Intelligence

Starbucks Corp. is reportedly seeing value in a new addition to its drive-through order windows.

According to Bloomberg, Starbucks is rolling out video screens to 2,400 drive-through lanes in stores across the U.S. during the next 12 months. In one major differentiator from the drive-through screens found at many quick service chains, Starbucks screens will feature a real-time audio/video feed of the barista taking the order.

Images of items the customer orders will appear on the screen to ensure they are placed correctly.

Whole Foods is creating a new collection of business applications with a key technology partner that are said to be unlike anything on the market.

That’s a bold claim and to back it up the nation’s leading organic and natural grocery chain is partnering with cloud-based business application provider Infor to develop a new enterprise platform called Infor Cloudsuite Retail.

No matter how good a retailer’s seamless experience is, without the correct product it falls apart.

Sears Holding Corp. is trying to ensure the right products are picked for the right customers with new Honeywell Vocollect voice-directed picking solutions. The retailer is working with Speech Interface Design (SID) to implement the solutions in two of its regional specialty distribution centers (RSCs) and its largest retail distribution center (RDC) in the coming months.

The ability to point or wave a mobile device in the proximity of a product and access the collective knowledge of the universe is becoming the norm for consumers. Faced with satisfying such mind-bending expectations, brands and retailers are scrambling for solutions.

Retailers are keeping up with omnichannel consumer demand behind the scenes.

According to a new survey of distribution center operators from Honeywell and YouGov, nearly nine in 10 distribution center operators expect to adopt new mobile devices and voice-direction technology in the next five years to meet omnichannel consumer expectations of faster, more accurate delivery.

Curt Garner, who first announced he would leave his current role as CIO of Starbucks Corp. in June, has revealed his next professional stop.

Garner will join Chipotle Mexican Grill as CIO effective Nov. 23, and become the company’s first executive with that title. Chipotle appears to want to duplicate some of the IT-related success Starbucks has had in areas such as store operations and customer experience.

Brick-and-mortar analytics provider RetailNext Inc. is expanding into the marketing space.

RetailNext has acquired Pikato, http://www.pikato.com/ a Chicago-based company whose cloud-based software enables personal, one-to-one mobile customer interactions.