An office supplies giant is breaking new ground with an on-demand delivery partnership.
Staples is launching same-day delivery from more than 1,000 U.S. retail stores in collaboration with Instacart. The service offers customers an assortment of products including home office essentials, back-to-school necessities, and cleaning supplies and personal protective equipment.
To shop from home using Instacart, Staples customers visit the Instacart site or app. Each order begins with customers entering their ZIP code and adding items to their virtual cart. Next, an Instacart personal shopper will head to the store, shop for the selected items and deliver the order within the customer’s designated timeframe – same-day or up to two weeks in advance. Instacart will also offer customers the opportunity to enter their Staples rewards number when shopping, ensuring qualifying purchases are counted toward their loyalty rewards.
“Staples has always taken great pride in connecting our community with the supplies and support they need,” said Mike Motz, Staples U.S. Retail CEO. “As we navigate the next chapter of our new normal together, we have an increased responsibility to provide our customers a safe, clean shopping environment, whether they are coming into our stores, picking up a curbside order or getting that order delivered. As small businesses prepare to reopen, and communities plan for the upcoming school year, we’re thrilled to partner with Instacart to enable a new same-day delivery option that is serviced by local community shoppers through their local Staples store.”
“We’re proud to grow our partnership with Staples and introduce delivery from nearly all Staples U.S. retail locations via the Instacart marketplace,” said Chris Rogers, VP of retail at Instacart. “More people than ever are relying on Instacart as an essential service to get access to the goods they need. With home now serving as both a workplace and school for so many families across America, we’re proud to work with Staples to make it easier to adapt to this new normal and bring Staples’ wide variety of office supplies directly from the local store to the customer’s door.”
Instacart is broadening its product assortment beyond groceries and CPG items by partnering with retailers in new verticals. The on-demand delivery platform recently started delivering orders from closeout retailer Big Lots, including home goods and décor items as well as groceries and household goods. While Staples does sell a limited number of bulk-packaged food and beverage items, this partnership marks Instacart’s biggest step yet outside the grocery vertical.