Wayfair announces leadership change
Wayfair’s chief operating officer is stepping down after several years with the company.
The digitally-native home furnishings retailer has announced that Dr. Thomas Netzer will step down from his C-suite role at the end of the year. Netzer spent more than six years with Wayfair, serving as global COO since July 2019. Before joining the company, he spent more than 22 years at McKinsey & Company.
"Thomas' impact on Wayfair was transformative, helping establish the company as synonymous with fast shipping, exceptional customer service and cost-efficiency," said Niraj Shah, CEO, co-chairman and co-founder of Wayfair. "Under Thomas' leadership, we expanded our network of fulfillment centers in North America and Europe and enhanced our CastleGate logistics offering, enabling lower cost and faster delivery. He also led our efforts to achieve over $500M of run-rate cost take outs over the last couple of years to optimize our operations. Thank you, Thomas, for your remarkable contributions."
Upon Netzer's departure, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities. Effective Jan. 1, 2025, chief commercial officer Jon Blotner will assume the role of president, commercial and operations, overseeing these combined functions. Blotner, who has been with the company since 2016, has held a variety of leadership roles at Wayfair.
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"We have a tremendous opportunity to bolster relationships and deliver even greater value across our customer and supplier experiences with our world-class logistics," said Shah. "This integration will strengthen our decision-making and enhance our ability to lead in the market. Building on the momentum we've gained over the last two years to be at all-time highs in market share, I'm excited about this evolution and the role it will play in solidifying our position as the top destination in the home category."
Wayfair generated $11.8 billion in net revenue for the twelve months ended Sept. 30, 2024. The company has global operations with banners including Wayfair, AllModern, Birch Lane, Joss & Main, Perigold, and Wayfair Professional and is headquartered in Boston.
