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Walmart opens mobile-friendly 'Auto Care Centers of the Future' — here's where

Walmart Auto Care Center of the Future
Walmart is offering an omnichannel auto services experience.

Walmart is reimagining car care for customers with a next-gen model that blends its physical and digital assets.

The discount giant has opened the first of 10 planned "Auto Care Centers of the Future" locations at a supercenter store in Fayetteville, Ark. Walmart aims to modernize its auto services with the new model, which features a contactless service model that lets customers schedule, check in and track their car's progress through the company's app.

"We’ve built Auto Care Centers around value and convenience," said Corey Bender, senior VP, hardlines, Walmart U.S. "By adding new technology, we’re giving customers the same trusted service — now with a seamless experience that fits their lifestyles."

Walmart has opened Auto Care Centers in 2,582 supercenters across the U.S. The centers have expanded their service offerings and auto assortment over time, including tire services and oil changes.

Here's how the new model works: 

•Customers sign into the Walmart app, navigate to "services," click "auto services" and schedule their service.  

•At their appointment time, customers pull into a parking spot near the auto care center and check in on the app. They enter the center, follow the instructions in the app to unlock an assigned locker and drop the keys into a locker.

•Live updates of a car’s progress are available through the app. Customers are notified to pick up their keys and pay once their vehicle is ready. 

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"We know our customers are busy, and we want to make their lives a little easier every day," said Tracy Poulliot, senior VP, shopping experience, Walmart U.S. "The Walmart app is a place where you can do it all — whether it’s booking a car service, picking up or ordering your weekly groceries for delivery or scheduling a flu shot. Our goal is to help customers save money and live better, giving them time back for what matters most."

In 2024, Walmart began enabling customers to order eligible tires from third-party sellers on Walmart Marketplace and have them shipped to a local Walmart store for installation at one of its auto care centers.

[READ MORE: Walmart launches omnichannel tire service for third-party sales]

This initiative expanded Walmart’s total installation-eligible tire assortment across stores and online by 12,000 unique items, including specialty tires, to provide nearly 40,000 marketplace offers for installation at 2,300 Walmart auto care centers around the country.

Based in Bentonville, Ark., Walmart Inc. operates more than 10,750 stores and numerous e-commerce websites in 19 countries. 

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