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Torchy’s Tacos unifies omnichannel operations at POS

Torchy's Tacos meal
Torchy's Tacos is partnering with Oracle.

A Texas-based regional casual dining restaurant chain is deploying a single POS platform across all 125 U.S. locations.

Torchy’s Tacos has implemented the Oracle Simphony Cloud POS solution in all stores, in an effort to unify its digital engagement channels and improve operations with automation and real-time data and analytics. Rollout includes Oracle Workstation six POS terminals, as well as mobile tablets enabling tableside ordering with associates. 

Torchy’s Tacos is also leveraging Simphony Transaction Services and Business Intelligence APIs, core to the Oracle digital technology platform, as well as the library of validated restaurant integrations found on the Oracle Cloud Marketplace and cross-platform extensibility layer, to enable a variety of activities.

These include supporting better management of staff and costs with easier onboarding, improved inventory management, and faster speed of service. The platform has also enabled Torchy’s Tacos to be more efficient in both its online and mobile ordering channels.

In addition, Torchy’s Tacos now ensures real-time menu changes are distributed to digital customer-facing endpoints. Simultaneously, automated transaction data updates back-office systems to help to maximize visibility into business performance. 

The retailer uses the Simphony and Oracle Restaurant solutions, which it selected in the fourth quarter of 2023, as a technology stack it can expand as it seeks new ways to engage with customers and staff.   

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"Though each Torchy's Tacos location has its own unique and different design, our commitment to top-notch ingredients is found in all our kitchens," said Thai Tran, CTO, Torchy’s Tacos. "Managing local suppliers and menus across various locations requires an enterprise-grade restaurant platform that offers flexibility and seamlessly connects kitchen, inventory, and supply chain systems. With Oracle, we are confident we can meet customer demand and serve up our famous ‘damn good’ tacos faster and more efficiently, no matter how or where they decide to order from us."

"Torchy’s Tacos is a great example of how modern restaurant operators are balancing business performance with brand promise," said Simon de Montfort Walker, executive VP and GM of Oracle Restaurants. "With Oracle’s digital transaction platform, they can effectively test new concepts and add new technology swiftly to help increase the value to the business, guests, and staff."

Based in Austin, Texas, Torchy's Tacos operates 125 locations across 14 states with plans to expand. 

[Read more: Waffle House streamlines payment, unifies store data with Oracle]

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