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TECHNOLOGY

  • Office supply giant jumps into same-day delivery

    Office Depot is launching a same-day delivery program in three markets.   The service, powered by Deliv, will be available on August 28 in Atlanta and Los Angeles, and on September 6 in Ft. Lauderdale/Miami. It is expected to be rolled out in several additional markets by the end of December.  
  • Timberland unveils new experiential store format

    Timberland has opened a new concept store that will be completely transformed with a new theme and products every six weeks.  
  • Study: Even mature retailers miss the mark on unified commerce

    Despite retailers’ efforts to deliver sophisticated shopping experiences, crucial gaps between digital and in-store touchpoints still exist.   That's according to “The State of Omnichannel Commerce: A Mystery Shopping Study.” The report, from Kibo, assessed the personalization and omnichannel sophistication across 30 popular and growing retailers’ desktop, mobile and in-store buying touchpoints.   
  • L.L.Bean bests Amazon in...

    For the third straight year, L.L.Bean has beat out Amazon in a customer service ranking.   The outdoor outfitter came out on top in Prosper Insights & Analytics’ annual review of service excellence among retailers, with Amazon a close second. Rounding out the top five; Lands’ End, Fingerhut, and Kohl’s.  
  • Beleaguered brand making comeback

    American Apparel’s website has been hinting about a summer relaunch for some time — now its parent company is making good its promise.   Gildan Activewear, which purchased the specialty retailer at a bankruptcy auction earlier this year, is preparing to relaunch the brand’s e-commerce website, according to Bloomberg. However, this is only the first project on its list of retail plans.  
  • FedEx pivots in holiday shipping charges — except in some instances

    FedEx is giving its customers an early holiday gift — while taking a stab at its rival UPS.   The delivery service announced that it will forego additional surcharges on deliveries this holiday season — unless packages require additional handling, are oversized or unauthorized. FedEx made the decision based on the growing volume of large packages moving through the FedEx Ground network during the holidays.   
  • Report: Dunkin' Donuts trying on a new name

    What's in a name? That's a question Dunkin' Donuts is wrestling with.   In a move to get people to think of the chain more as a coffee destination, the company is considering eliminating "Donuts" from its name, according to several media reports. In a test, the chain will open a new location, in Pasadena, California, that will be simply called Dunkin'. Several other locations will also be given the condensed name.   
  • Target retail tech accelerator alum makes good

    One of the retail tech start-ups from the inaugural class of the Target + Techstars retail accelerator program is expanding.  
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