Retailers and consumer goods companies are still struggling to address a double shock to their supply chains: COVID-19 disruptions combined with surging online sales and rising customer expectations.
The Ever Given ship has been freed from the Suez Canal, but its impact on global supply chains in the coming weeks and months is just beginning — and like the ship itself, the impact is expected to be massive.
Chain Store Age spoke with Manish Sharma, group CEO, operations of Accenture, about how retailers can satisfy customers and drive growth in an era of continuing uncertainty.