OPERATIONS / SUPPLY CHAIN

Dallas – A majority of consumers find point-of-sale (POS) prompts, such as discount alerts on their mobile devices an invasion of their privacy. According to a recent website poll from CompuCom, respondents were asked, “Do you find point-of-sale technology prompts, such as a customized alert for discounts upon entering a store”: 63% said it is Big Brother-ish/intrusive while 37% said it is helpful and cool.

The poll collected 307 responses from IT professionals across multiple industries from Nov. 16, 2013 through Dec. 17, 2013.

New York – There were increases in total time to live agent, a metric that measures how long it takes o reach a human customer service representative, including time spent navigating interactive voice response systems (IVRs), during the initial aftermath of the December 2013 Target data breach.

Saratoga Springs, N.Y. -- Stewart’s Shops, a chain of 300 convenience stores offering gasoline and fresh and local dairy products and ice cream, has deployed Paragon Software’s Single Depot solution to automate the planning of daily and seasonal deliveries. Paragon’s software automates the manual process of planning and scheduling deliveries to the retail outlets, lowering mileage, reducing fuel usage, and improving truckload efficiencies.

Naples, Fla. - Retail and consumer products industry veterans Vince Burke, Jim Gillis and Rich Juliano have founded of the Burke Gillis Juliano Group, a global consultancy focused on the supermarket, mass retail, convenience, drug and specialty retail trade channels. Burke Gillis Juliano Group offers executive management, market strategy, mergers & acquisitions, private equity, business development, product marketing, trade relations and related services to retailers, suppliers and vendors in the U.S. and globally.

SAN FRANCISCO – Brick-and-mortar customer analytics provider Euclid is introducing Euclid Express, a free analytics solution that provides retailers with insights into customer behavior and store performance. Using existing Wi-Fi, Euclid allows retailers to assess the offline impact of marketing activities, identify trends in store performance, and improve the overall shopping experience.

Charlotte, N.C. -- Bojangles' Restaurants Inc. has appointed Clifton Rutledge as CEO effective Jan. 24. Rutledge joins Bojangles' from Texas-based hamburger chain Whataburger, succeeding current CEO Randy Kibler, who announced his plans to retire from this role in September 2013 but will remain active as chairman of the company's board of directors. Additionally, Bojangles' has promoted its senior VP of company operations Kenny Avery to COO.

New York -- The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited fashion retail chain Forever 21 for exposing employees to safety hazards at its stores in Paramus, N.J., and Manhattan. OSHA inspected both stores in July after receiving complaints alleging violations and proposed $236,500 in penalties.

Washington, D.C. - Jim Sinegal, Costco co-founder and board member, will receive the Gold Medal Award in 2014 during the National Retail Federation (NRF) Annual Conference and Expo in New York City. In addition, NRF has named South Korea’s Lotte Shopping as the International Retailer of the Year.

Nike has been named Retail Innovator of the Year, and Half Price Books’ Executive VP  and chief strategy officer Kathy Doyle Thomas has been selected as 2014’s Silver Plaque recipient.