OPERATIONS / SUPPLY CHAIN

Creating an Effective Process for Returns in Omnichannel Retail
With the major selling holidays now behind us, retailers are preparing to handle the onslaught of returns that began on Dec. 26 and continue well into the first few weeks of the New Year.

In fact, according to the National Retail Federation’s “2014 Consumer Returns in the Retail Industry,” the amount of holiday merchandise returned to stores last year amounted to $68.9 billion.
Former Home Depot exec named CFO at Hancock Fabrics
Rebecca Flick has joined Hancock Fabrics, a struggling operator of 260 stores, as CFO after spending 14 years early in her finance career with the Home Depot.

Flick was named CFO effective Jan. 4, to fill a position that had been held on an interim basis since August 2015 by O. Pierce Crockett, Hankcock’s divisional VP and controller. Crockett stepped in to lead the finance group after James Brown resigned as CFO after holding the post for less than two years.

NRF says these are the people shaping retail’s future

Lists are a good way to start a debate, depending on who is included or left off, and that is sure to be the case with a newly released compilation of the 25 individuals the National Retail Federation Foundation has included on the 2016’s List of People Shaping Retail’s Future.
Fashioning a Winning Strategy: The Top 5 Trends for Apparel Retailers in 2016

The resounding priority among retailers has been accelerating their integrated omnichannel offering – which has meant everything from merging online and store teams to measuring the in-store impact of digital campaigns. Recent innovations include mobile app and in-store technologies, multichannel fulfillment solutions, and coordinated cross-channel promotions. These kinds of initiatives will continue to be top of mind in 2016, particularly as consumer expectation for a seamless and personalized experience – and deep discounts – continues to grow.
Lowe’s enter home security business

Lowe’s Iris brand smart home solution is gaining new security functionality for those customers willing to pay a monthly fee.
What Best Buy will be looking for at CES

The massive consumer technology show known as CES is underway in Las Vegas and retailers in attendance will trolling an area of the 2.4 million-sq.-ft. show floor called Eureka Park in hopes of finding the next big thing.
Target names HR exec to lead stores

Janna Potts has been named chief stores officer at Target, filling a position occupied for the past five years by Tina Tyler.

Target elevated Potts to the role of executive VP and chief stores officer, reporting to COO John Mulligan, after she previously served as senior VP of human resources focused on stores and distribution. Potts is a Target veteran who joined the company’s former Mervyn’s division in 1989. During her 27 year career she held leadership roles in stores, operations and human resources, according to the company.
Walter Loeb: Retailers must restructure in 2016

Restructuring will be key to retail survival in 2016, according to veteran retail analyst Walter Loeb, who is worried about the future profitability of many leading traditional retailers as the year gets underway. “They are losing sales productivity in their stores while expenses rise and management bureaucracy grows,” Loeb wrote in an article on Forbes.com. [Forbes.com]
Supermarket chain names new CEO

Photo: Pete Van Helden has been named chief executive of Stater Bros. Markets
Start-up offers retailers new ways to resell, recycle, donate returned goods

A new start-up, Optoro, is offering retailers alternative ways to sell their returned goods via a software platform that tracks returns, assesses, which channel is the most effective for each returned item, and routes products to those channels. While most retailers typically recover only about 20% to 40% of the retail cost of returned goods, Optoro helps companies recoup 50% to 70% of the cost, according to a report by the New York Times.