OPERATIONS / SUPPLY CHAIN

Restoration Hardware has filed a lawsuit against Crate and Barrel, accusing the rival brand of stealing confidential information to gain a competitive edge.   Restoration Hardware claims Crate and Barrel implemented a similar strategy that features food and beverage services at certain gallery locations.   

Retailers’ returns policies are critical factors in consumers' purchasing decisions. But many consumers are far from pleased with their experience.    This was revealed in Voxware’s third biennial report, which highlights why consumers return items purchased online or by phone and how their experiences with the returns process affects their future intentions to shop with retailers.  

To inject new life into its struggling chain, Sears Canada is hopes its newest venture will lure in shoppers — especially foodies.   A new partnership with two specialty supermarket operators is enabling Sears Canada to run high-end markets at dedicated locations. The chain is banking on grocery shoppers’ frequent store visits to bolster store visits, Canadian Grocer reported.  

Costco Wholesale Corp. has been playing catch up with its competitors in the online space — and its efforts may be starting to bear fruit.      The retailer has been adding more higher-end brands to its online merchandise mix and also improved stock levels for high volume items, Bloomberg reported.   

Rebecca Minkoff is looking to bring self-checkout to fashion retailing.   The fashion retailer has debuted a self-checkout system at its Manhattan flagship, Fastcodedesign.com reported, developed by tech startup QueueHop.  

The need for digital transformation, more integrated IT and operations, business security, and rethinking the future of work are among the themes that dominate IDC Retail Insight’s top 10 predictions for worldwide retail 2017.   While the predictions largely focus on the near- to mid-term (2017–2020), the impact, in some instances, will be felt for years to come, according to IDC. Most of the predictions refer to a continuum of change within the wider ecosystem of the retail industry and global economy.

A new report reveals that some big retailers are cracking down on toxic chemicals in consumer products, while others are serious laggards.