Exclusive Q&A: 7-Eleven overhauls customer support operationThe world’s largest convenience store retailer is modernizing its customer experience architecture. Analysis: E-commerce can’t replace the Build-A-Bear Workshop experienceBuild-A-Bear ended its last fiscal year on a strong note, with improved revenue and a solid balance sheet that was unencumbered with debt. Analysis: Dick’s likely to face increased competition post-pandemic With most of its stores closed at some point during the first quarter, Dick’s Sporting Goods' net sales plummeted by 30.6%. Big Ideas for Holiday 2020 In less than six months we will be deep into the holidays. Worth the Wait: How to Extend the Customer Experience to Outside Queues Brick-and-mortar stores across the country, from Nordstrom to REI, are reopening with limits on customer capacity. Walmart digitally engages a new type of customer A discount giant is acting like a start-up in its pursuit of younger, urban, affluent shoppers. Analysis: Nordstrom needs to capitalize on, press home its advantages post-pandemic While Nordstrom performed modestly better than many other department stores over the course of the crisis, the overall gap between it and the rest was relatively slight. 5Qs for Sandy Sigal on shutdowns, re-opens, and Holiday 2020 NewMark Merrill (no relation to that other Newmark) owns and/or manages some 70 outdoor centers in California, Illinois, and Colorado. Analysis: Here are the reasons why Williams-Sonoma’s sales held up so well amid lockdown Looking at Williams-Sonoma’s sales figures you’d hardly know that there had been a major health crisis over the past few months. Analysis: How Dollar General ‘knocked it out of the park’ in Q1 Some retailers suffered terribly during the pandemic; others managed to hold their own. First Previous 67 68 69 70 71 Next Last