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Lids’ new loyalty program hits a home run
With a mere six months under its belt, Lids’ new Access Pass loyalty program is driving customer engagement to new levels. Tired of running a stagnant loyalty program that only engaged a small amount of shoppers regularly, the sporting goods headwear and apparel retailer was ready to change the game. In April, Lids switched from a static points-based program to a digital model designed to “delight” shoppers. -
NRF: Holiday sales to increase 3.6% to 4%
One of the most closely watched holiday forecasts has good news for retailers. The National Retail Federation said it expects holiday retail sales in November and December to increase between 3.6% and 4% for a total of $678.75 billion to $682 billion. In 2016, up from $655.8 billion last year. The NRF forecast, which excludes automobiles, gasoline and restaurants, would meet or exceed last year’s growth of 3.6% and the five-year average of 3.5%.