Trader Joe’s leads again in customer satisfaction as overall retail satisfaction declinesTrader Joe’s kept its customer satisfaction score steady during 2020, which is more than most other retailers can say. Yum! Brands beefs up AI efforts with acquisitionA quick-service restaurant operator is purchasing an artificial intelligence-based consumer insights and marketing performance analytics technology provider. Survey: Customers will pay for great online service Online shoppers are dissatisfied with many aspects of customer service, but satisfying them can pay dividends. CSA Exclusive: Creating online impact with social influencers Social influencers offer retailers the opportunity to engage with customers in a direct and personal way, but they must understand this new environment. Walmart eliminates order minimum from Express Delivery Walmart is continuing its efforts to draw shoppers away from the Amazon Prime Now same-day delivery service. Crate & Barrel designs new trade program A specialty home furnishings retailer is targeting designers and businesses with a new omnichannel service experience. Survey: Baby boomers have unique needs for cross-border e-commerce Global e-commerce shoppers who are baby boomers have different expectations than younger groups when purchasing online from international brands. Carvana bets on ‘car slot machine’ for Sin City The latest illuminated structure in Las Vegas is not a casino. Microsoft unveils new retail enterprise cloud framework Microsoft is preparing a public preview for its new Microsoft Cloud for Retail platform. Study: Brands flock to Amazon during pandemic The number of brands selling and advertising via Amazon has sharply risen since the outbreak of COVID-19, and other e-marketplaces are also growing. First Previous 168 169 170 171 172 Next Last