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Study: Shoppers not shying away from voice, chatbots, other new technologies
When connecting with retailers, consumers are warming up to more complex and emerging technologies. Retailers are starting to integrate artificial intelligence (AI) and voice technology into communications with shoppers — and consumers are increasingly receptive. In fact, 79% of shoppers have used text, messenger apps or voice devices, and 74% indicated they have used live chat when shopping. -
Online giant expands fulfillment operations in two states
Amazon continues to bolster its distribution fleet. The online giant will be adding a new 1 million-sq.-ft. fulfillment center in Monroe, Ohio — its fourth warehouse in The Buckeye State. Amazon will hire 1,000 associates to manage the picking, packing and shipping larger customer items, such as sports equipment, gardening tools, and pet food. Amazon already operates fulfillment centers in the cities of Etna and Obetz, and is preparing for the opening of a new facility in North Randall.