Exclusive Q&A: Lands’ End begins omnichannel design with customerChain Store Age recently spoke with Sarah Rasmusen, chief customer officer of vertical specialty apparel retailer Lands’ End, about the company’s highly customer-centric approach to providing an omnichannel shopping environment. Survey: Brick-and-mortar shoppers expect digital servicesA new survey indicates a strong omnichannel customer experience is key to physical store success. U.S. retailers get their own Singles Day A new October omnichannel sales extravaganza looks to compete with Prime Day and the 11.11 Global Shopping Festival. CarMax drives omnichannel experience coast to coast The largest used car dealer in the U.S. has integrated its in-store and online channels nationwide. Walmart tunes in to TV ad metrics Walmart is entering into a new partnership which will provide advanced measurement of its TV advertising efforts. Industry group working to phase out barcode-based coupons The Coupon Bureau is developing a universal digital coupon. Gap revamps rewards program across core brands Gap Inc. is introducing a new corporate loyalty program that will be individually branded for its four major store banners. Sephora launches same-day delivery via Instacart A leading specialty beauty retailer is the latest non-grocer to collaborate with Instacart for same-day online delivery. Amazon certifies eco-friendly products; Climate Pledge gains momentum Amazon is introducing a new initiative to help customers discover and shop for sustainable products. Kroger debuting health platform with a little help from famous friends The Kroger Co. is launching a new Wellness Experience platform, and pop star Jewel is helping spread the news. First Previous 540 541 542 543 544 Next Last