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Study: Retailers experiencing e-fulfillment growing pains
Retailers are thrilled with their surging online sales, however the same can’t be said for associated fulfillment operations. Business is booming online as sales across 82% of e-commerce and multichannel businesses increased in 2016. Only 6% reported a decrease in orders. While many voiced concerns over increasing competition, Brexit and currency fluctuations, the majority of companies (88%) expected a further increase in e-commerce orders during 2017. -
Holiday shipping to get more expensive: UPS to charge extra during peak times
For the first time ever, UPS is going to add a surcharge for orders delivered to homes during peak holiday times. The surcharges, which apply only to residential deliveries, could boost the buy-online-pickup-in-stores (BOPIS) strategy deployed by many store-based retailers. The move comes as the shipping giant look to combat its escalating costs, which include increased investments in hiring, in the wake of the shipping boom caused by rising online package volumes.