Subway is rolling out a contactless curbside pickup service at more than 11,000 stores nationwide.
Customers can place curbside orders through the Subway e-commerce site or mobile app. An associate then makes the order fresh and seals it with a tamper-proof sticker. Upon arrival, the customer parks in a designated curbside parking spot, taps “I’m here” in the Subway app, and a masked and gloved associate will deliver the order on a tray directly to the customer’s car.
In select locations in North America, customers who place digital orders can also pick up their order from designated pick-up areas in participating stores. Other omnichannel order fulfillment services Subway has launched during 2020 include pickup and delivery of grocery essentials, such as fresh bread and deli meats, from more than 250 stores in California, Connecticut, Oregon, Tennessee, and Washington.
The retailer has also enabled its network of more than 20,000 franchised U.S. restaurants to directly process and integrate orders originating from third-party destinations through the Olo Rails platform.