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04/16/2021

Report: Amazon tries its hand at assembly services

Dan Berthiaume
Senior Editor, Technology
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Amazon is reportedly piloting a new premium offering that would have its delivery drivers also assemble large items, such as furniture.

According to Bloomberg, Amazon is testing a service that enables customers to have furniture and appliances assembled and/or installed by the same personnel who deliver them. The offering builds upon the functionality of Amazon Home Services, an online marketplace that allows customers to purchase and schedule a wide range of professional services (including assembly/installation) in less than 60 seconds.

The e-tail giant is said to be planning to introduce the new service in Virginia and two other markets. A number of Amazon’s competitors in the furniture and appliance spaces, including Lowe’s, Walmart, BJ’s, and Wayfair, partner with third-party assembly/installation platforms such as Handy. Amazon appears to be attempting to become more competitive in its delivery of large items without having to rely on an outside partner.

According to a presentation reviewed by Bloomberg, the program has Amazon delivery personnel assemble items and remove any packaging materials. Customers can return an assembled item if they are not satisfied with it. 

Amazon did not reply to a Bloomberg request for comment.