Pilot to standardize store operations on AI-enabled POS platform
North America’s largest travel center operator is entering a five-year exclusive platform agreement that includes POS and additional functionality.
Under the agreement, Pilot will deploy AI-based NCR Voyix POS technology for convenience fuel retail, including both retail and commercial fuel solutions, as well as a microservices architecture to streamline and support store operations.
Pilot hopes to create a seamless, standardized platform for core store operations and enable consistent software delivery across locations, as well as obtain greater operational resilience. As store needs evolve, Pilot seeks to be able to introduce improvements faster, strengthen edge security and reduce operational friction.
"At a time when technology is moving at an unparalleled pace, we are excited to be leveraging this innovative platform to transform our point-of-sale operating environment for the future, while simplifying and modernizing our tech stack," said Andy Lupo, CTO at Pilot. "For a network of our size, the job is to keep stores running smoothly while making meaningful improvements fast, and NCR Voyix provides another way for us to serve our customers better every day by reimagining the store experience and innovating for the future."
As part of the engagement, Pilot will deploy Voyix POS and Fuel on the Voyix Commerce Platform. The retailer is in the midst of a larger initiative to build a unified and consistent brand for Pilot which also includes the launch of mobile ordering and enhancements to its website.
[READ MORE: Pilot introduces mobile ordering; revamps site]
In addition, Pilot is offering an upgraded app featuring a simplified and personalized interface and has expanded its rewards program to include Canada, allowing professional drivers to earn rewards through the PushForPoints program when fueling at its Canadian Flying J locations.
“Pilot operates across North America as a recognized leader in the convenience fuel retail market,” said Nick East, chief product officer at NCR Voyix. “Leveraging AI, we have been able to bring our extensive library of proven convenience fuel retail technology to a modern microservices architecture with game‑changing results. We’re proud to continue to support Pilot as they transform their point-of-sale system and fuel technology and accelerate new possibilities for their business and their guests.”
Headquartered in Knoxville, Tenn., Pilot Travel Centers LLC is a wholly-owned subsidiary of Berkshire Hathaway Inc. operating nearly 900 locations in 44 states and five Canadian provinces.
