Paper Store parent modernizes store operations with unified commerce
TPS Group Holdings is deploying unified commerce solutions across more than 100 stores.
The parent company of brands including The Paper Store, Gifts & More at The Paper Store, and Uncharted has rolled out the Kibo unified commerce platform and Jumpmind POS, inventory and promotions solutions in an effort to deliver a seamless omnichannel customer experience, streamline store and digital operations, and support the launch of new brands as the company accelerates national expansion.
The Paper Store made a $60 million investment in new and existing stores over the next five years in 2024, as it continues to expand into new markets, including the Midwest. This also included the launch of the company’s Uncharted store concept.
[READ MORE: Paper Store launches $60 million expansion plan; debuts new retail concept]
Finding its legacy e-commerce and POS systems lacking the speed, flexibility and real-time visibility needed to support its omnichannel growth strategy, the company partnered with technology consulting firm Perficient and selected Kibo for its ability to consolidate workflows across digital and physical channels and deliver real-time visibility into inventory across all stores.
Key capabilities TPS Group Holdings obtains from the Kibo unified commerce platform include unified order management that routes every order to the fastest, most cost-efficient fulfillment location, as well real-time inventory visibility across all stores and channels.
In addition, the cloud-native Jumpmind POS, inventory and promotions suite enables endless aisle, streamlined receiving, and more than 200 unified promotions.
"Kibo gives us the unified foundation we need to grow with confidence," said Craig Hewitt, COO at TPS Group Holdings. "We are scaling into new markets, launching new brands, and investing in experiences that meet our customers wherever they choose to shop. By combining Kibo's platform with Jumpmind's modern POS and inventory capabilities, we can operate smarter and faster in every store. Most importantly, our customers get the consistency, reliability, and relevancy they expect from us across channels and at every touchpoint."
Based in Acton, Mass., The Paper Store is a specialty retailer offering a selection of gifts, fashion and home decor products. The retailer operates over 105 locations across the Northeast U.S. and is expanding into new regions of the country.
