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Sears offers advice service to loyalty members
Hoffman Estates, Ill. – Sears is offering a new service called Get Advice to members of its Shop Your Way omni-channel loyalty program. Shop Your Way members can post online requests for advice on shopping decisions and receive answers from both Sears associates and other loyalty members.
In addition to posting answers, members can also vote on answers they think are the most helpful. The service is designed to generate answers within minutes and currently is only open Shop Your Way members shopping at Sears and not Kmart. -
Report: Postal union plans protest at Staples stores
Washington, D.C. -- The American Postal Workers Union will stage a protest in Staples stores across 27 states on Thursday, in objection to the office supply retailer’s opening of in-store postal counters staffed by Staples employees.
In 2013, Staples launched its postal pilot program, introducing in-store postal services that today includes about 80 stores. According to a report by the Associated Press, the union objects because the program replaces well-paid union workers with low-wage nonunion workers.