OPERATIONS / SUPPLY CHAIN

London -- Fifty-four percent of online shoppers feel that they are more conscious of their security online compared to 12 months ago, following a string of high-profile security breaches at various international retailers and brands. Of the 2,000 online consumers surveyed as part of EDigitalResearch's and IMRG's EcustomerServiceIndex, half (50%) felt that retailers should be doing more to keep them safe online, especially in the wake of yet more data and security breaches in 2014.

Cambridge, U.K. -- Grafton Shopping Centre, Cambridge, is hoping to dazzle shoppers with a “virtual” employee who greets customers when they enter the mall. The shopping center is using the Tensator Virtual Assistant, innovative technology which projects a life-like image of a person.

The display interacts with customers, answering common questions and promoting mall offers. This is the very first use of the technology in a United Kingdom shopping mall.

Dayton, Ohio -- Interbrand, a leading global brand consultancy, announced Wednesday that Lee Carpenter is leaving his current position as CEO of the North America region. Carpenter, CEO of Interbrand North America since 2007, will step down from his full-time role, effective July 23. He will continue to advise Interbrand during the next three months, but has decided to focus his attention on other personal opportunities.   

New York – The National Labor Relations Board has issued a ruling that workers in the cosmetics and fragrances department in a Macy’s store located in Saugus, Massachusetts, have the right to attempt to unionize. According to the Wall Street Journal, the 3-1 ruling sided with the United Food and Commercial Workers union and said the 41 Macy’s employees form a community of interest.

Dallas - On The Border Mexican Grill & Cantina, has appointed Ward Whitworth as president of On The Border. The move follows the resignation of On The Border CEO Steve Clark, who has committed to stay on for a period of time in order to ensure a smooth transition to new leadership.

Pleasanton, Calif. – The U.S. Drug Enforcement Agency (DEA) is investigating how Safeway Inc. reports and keeps records on the theft and loss of controlled substances. In a regulatory filing, Safeway said it received a subpoena from the DEA to look into its controlled substance practices.

San Jose, Calif. – EBay Inc. is still planning to expand its operations in Russia despite U.S. sanctions against the country’s government. In public comments made in Moscow, EBay VP Wendy Jones said Russia is EBay’s top priority for expansion of its EBay Marketplaces division, and that eBay Marketplaces should go live in Russia in September.

Jones also said EBay doubled its Russian buyer base in 2013 and sold $425 million worth of goods there in 2012. Currently, Russian consumers make 90,000 EBay transactions per day.

Cincinnati -- Macy’s reported a series of new initiatives in its multi-year strategic program to enhance environmental sustainability, including a plan to begin replacing fluorescent fixtures in its store with LEDs.