OPERATIONS / SUPPLY CHAIN

Philadelphia -- Destination Maternity Corp. will expand into Israel through an international franchise agreement with Israeli fashion retail chain H&O Fashion Ltd. (H&O). Through this relationship, Destination Maternity will introduce its Motherhood Maternity, A Pea in the Pod, and Destination Maternity brands into Israel, with the first franchise locations expected to open in spring 2015.    

Hamilton, N.J. -- Voxware, a voice application company, announced that Whole Foods Market saw productivity gains of 25-35% after implementing the latest version of Voxware’s voice solution in the grocer’s largest distribution center. Whole Foods has expanded its deployment of Voxware Voice Management Suite to its other nine DCs with scheduled completion in Oct. 2014.  

New Albany, Ohio -- Abercrombie & Fitch Co. has named Fran Horowitz to the position of president of its Hollister brand. Horowitz, 51, will report to CEO Mike Jeffries and will have overall responsibility for all product and customer-facing activities for the Hollister brand, and for its financial performance. Horowitz is expected to commence employment with the company on or around Oct. 20, 2014.   

Philadelphia -- Off-price retailer Century 21 Department Store will open in Philadelphia on Oct. 28, 2014. Century 21 will serve as the anchor tenant of The Gallery, a shopping center undergoing a redevelopment.  

Canton, Mass. –- Dunkin’ Donuts plans to open 40 new restaurants in Michigan during the next several years, in addition to more than 60 currently operating in the state. The retailer continues to recruit franchise candidates there with an emphasis on Flint, Lansing and Traverse City.    

Boston –- Between April and June of 2014, the retail sector led all industries in data breaches with 145 million records, or 83% of the total records compromised, costing retailers $195 per record apprehended. In response, Boston Retail Partners has released recommendations for data security best practices.    The recommendations include:  

Plug and Play brings together retailers and start-ups who offer specific technology and expertise that can relieve merchants’ pain points. Customer Disruption highlights one of those start-ups in each issue with a brief Q&A. This issue, the spotlight is on Aahlada Chennupati, CEO and co-founder of ProductPlay.   1) What does your company do?  

Oklahoma City, Okla. –- With plans to open 28 stores by the end of 2014, 30 or more new stores during 2015 and 50-plus stores every year thereafter, the 300-plus-unit convenience and fuel chain Love’s Travel Stops & Country Stores needs a robust platform. As Love’s executives explained during a session at the recent SAP Retail Forum in New York, the retailer is turning to SAP to provide that platform.