OPERATIONS / SUPPLY CHAIN

Walgreens expands telehealth in big way
Telehealth is coming to more users of Walgreens’s mobile app. The company has announced that it has expanded MDLive’s telehealth services through its app to users in 20 additional states — bringing the total states eligible to 25. The company also launched an updated telehealth experience within the app.
How far will Walmart go to catch shoplifters?
Everyone knows shrink is a major issue, and retailers are continually rolling out more sophisticated means of preventing shrink. However, according to Fortune, Walmart’s shrink prevention efforts have included the use of “sci-fi” facial recognition technology to identify suspected shoplifters, and there may be privacy concerns. [Fortune]

Meijer pledges $400,000 to toy-giving program

Any toy purchased at Meijer through Nov. 30 will help the Grand Rapids, Michigan-based retailer grant a child's wish this holiday season.

Meijer is once again donating a portion of customer purchases made in the toy department, up to $400,000, to children's gift-giving programs throughout the Midwest.
Energy and Operational Efficiencies Retailers May Be Missing Out On

Excess energy consumption in retail can exceed 30%, which means there is a huge opportunity for savings that many retailers s have not yet fully explored.

Retailers spend nearly $20 billion annually on energy expenses, according to the U.S. Environmental Protection Agency. By saving just 15% from optimizing operations and eliminating waste, we can save $3 billion as an industry.
Ex-Home Depot CEO named to Macy's board

Macy's is adding a retail industry and corporate governance expert its board of directors.

The retailer has named Frank Blake, recently former chairman and chief executive officer of Home Depot, its board. Blake’s election increases the size of the board to 14 members.
Veteran grocery merchandiser joins Meijer

Meijer is adding a new senior leader to its merchandising organization with more than 30 years of grocery experience.

Meijer has named Tod Pepin as the retailer’s senior VP of Foods.
Toys ‘R’ Us to open Thanksgiving Day for third year in a row

While some retailers are taking a stand this year against opening on Thanksgiving Day and even Black Friday, Toys “R” Us thinks its customers will be ready to do some shopping after their turkey dinners.

The toy retailer announced that its stores will open at 5 p.m. on Nov. 26, the same time as last year. Stores will remain open through 11 p.m. on Nov. 27.

Last month outdoors retailer REI said it would close on Thanksgiving Day and Black Friday. GameStop, At Home and Staples have also announced they would not open on Thanksgiving.
Ross Stores hires chief merchant from Stein Mart

Ross Stores Inc. has hired away the chief merchant at Stein Mart to lead merchandising at DD's Discounts.

Ross Stores announced that Brian Morrow will join the company as president and CMO at DD's effective Dec. 7. Morrow will report directly to Barbara Rentler, the company's CEO, and be responsible for directing all aspects of merchandising at DD's Discounts.
U.S. leads the world in retail shrink

Dishonest employees and shoplifters pushed shrink rates to record levels and earned the United States the distinction of leading the world in the least desirable of retail metrics.

According to retailers surveyed for the Global Retail Theft Barometer, shrink rose in the U.S. from 1.28% of sales in 2013-2014 to 1.97% during 2014-2015. Globally, this compares to 1.42% , a figure also up from the previous .94% average of all common retailers surveyed the previous year.
Innovative Ways to Overcome Holiday Workplace Liabilities With Contractors and Temp Employees

For a variety of retailers – from supermarkets, to restaurants, to department and convenience stores – the holiday shopping season represents the peak time of year for staffing up on temporary workers to help meet all of the increase in consumer demand. However, the need to staff up may be even greater this year as some companies have already been operating with limited capacity given the nation-wide labor shortage.