OPERATIONS / SUPPLY CHAIN

New York City -- Loehmann's Holdings announced  that Steven M. Newman has been appointed CEO.

Newman, who will also be a member of Loehmann's board of directors, will join the company in the second week of June. He assumes the CEO role from interim CEO Joe Melvin who will remain as COO of the company.

Yonkers, N.Y. -- Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine. In the survey, 65% of the respondents said they are "tremendously annoyed" by rude salespeople and 64% said that they had left a store in the previous 12 months because of poor service.

Consumer Reports also found that 71% of survey respondents were extremely irritated when they couldn't reach a human on the phone.

Ann Arbor, Mich. -- Borders Group executive VP and chief merchandising officer Michele Cloutier has resigned, Borders said in a late afternoon Friday filing with the U.S. Securities and Exchange Commission.

It is the latest in a string of high-level departures from the bookseller as it struggles to emerge from bankruptcy protection.

On Thursday, the company received a deadline extension until mid-October to file a plan to restructure. An attorney for Borders said parts of the company could be sold in as quickly as two weeks.

Albany, N.Y. -- Cabela’s has retained Media Logic, a nationally recognized agency specializing in marketing for a social world, to support the company’s recently launched 50th anniversary promotion with ongoing and sustained communications over social media.

Media Logic will leverage Facebook as the primary social network to add excitement and urgency to Cabela’s year-long promotion, “50 Years, 50 Trucks.”

New York City -- A jobs report on Friday that showed a slowing hiring market sent retail shares tumbling. According to the Labor Department, U.S. employers added just 54,000 new workers in May, the fewest in eight months. With unemployment at 9.1%, those retailers most closely tied to the job market, including Staples and Office Depot, saw the most negative impact.

Oak Brook, Ill. -- The J.D. Power and Associates 2011 U.S. Home Improvement Retailer Store Satisfaction Study again ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores.” Ace has held this position since the organization began researching the home improvement category five years ago.

Santa Clara, Calif. -- Nearly half (48%) of retailers do not offer product ratings or reviews on their website, according to a survey by CrossView, a provider of cross-channel commerce solutions.

Framingham, Mass. -- Staples Europe announced Thursday that it has appointed Amee Chande to managing director UK retail & direct and Andrew Gabriel to director of technology and services European retail.

Chande will have overall responsibility for Staples retail and delivery businesses in the United Kingdom, a key market for the company. Chande joined Staples in 2009 as senior VP strategy, responsible for developing and driving the company’s growth agenda.