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Report: Consumer confidence remains at second-lowest level of 2011
Washington, D.C. -- A report released Thursday by Bloomberg said that U.S. consumer confidence held last week at the second-lowest level of 2011 as the highest number of households in three years said it was a bad time to spend.
The Bloomberg Consumer Comfort Index was minus 49.3 in the period to Sept. 11, near the 2011 low of minus 49.4 reached in May. The buying climate gauge slumped to the lowest level since October 2008.
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Survey: Safeway, Wegman’s tops among grocers in customer service
Toronto, Ontario, Canada -- Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica.
Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology.