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Sam's Club leads in customer loyalty rankings
WABAN, Mass. — Sam's Club has the most loyal customers, according to a new study by Temkin Group. The report, "2012 Temkin Loyalty Ratings," rated the loyalty that consumers have to 206 large companies across 18 industries.
Only seven companies earned "very strong" loyalty ratings. In addition to the retailers listed above, credit unions and USAA earned the distinction. Sam’s Club had the most loyal customers across all industries, with a loyalty rating of 65%.
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Tiffany profit slips in Q4, plans 24 new stores for 2012
New York City -- Tiffany reported Tuesday that its fourth-quarter profit slipped to $178.4 million from $181.2 million last year. Revenue met expectations, rising nearly 8% to $1.19 billion.
For the year, net earnings surged 19% to $439 million, and sales rose 18% to $3.6 billion.
The jewelry retailer said it plans to open 24 new stores in 2012, including nine in the Americas, seven in Asia-Pacific, three in Europe and five in the United Arab Emirates. It plans nine new stores in 2013.