News

San Francisco — Williams-Sonoma reported that fourth-quarter earnings per share grew 15% to $1.34 and that quarterly revenue grew to $1.406 billion versus $1.268 billion in 2011, with comparable brand revenue growth of 4%.

Fiscal 2012 earnings per share grew 14% to $2.54. Net revenues for the year grew to $4.043 billion versus $3.721 billion in fiscal year ended January 29, 2012 with comparable brand revenue growth of 6.1%.

Framingham, Mass. — Staples has launched its own Windows Store app for Staples.com. The app provides customers with access to Staples Rewards and features tools that make it easier for small businesses to research and shop for everything they need for their business or home office, the company said.

WABAN, Mass. — Sam's Club and Amazon were among the retailers that earned top marks for customer service, according to the consulting firm Temkin Group.

According to the 2013 Temkin Experience Rankings which queried 10,000 U.S. consumers about customer service issues across 246 companies in 19 industries, Sam's Club and Amazon earned the top spots in the retail sector and RadioShack was the lowest rated retailer for the third consecutive year.

FedEx on Wednesday reported average daily package volume growth of 10% during the third quarter at its ground division, but it wasn’t enough to offset weakness elsewhere and profits were well short of analysts’ estimates.

SAN FRANCISCO — Janet Hayes, currently the president of Pottery Barn Kids and PBteen, will become president of the Williams-Sonoma brand, effective March 20. She replaces Richard Harvey, who will be leaving the company on May 3, 2013, after 30 years of service.

New York — The Deloitte Consumer Spending Index remained steady in February primarily as a decline in initial unemployment claims and a rise in real average hourly earnings offset negative forces.

Weber-Stephen Products, a manufacturer of charcoal and gas grills, has named Thomas Koos as CEO, effective April 1. Current Weber-Stephen president and CEO Jim Stephen will become executive chairman of the company.

"Tom's global business experience, passion for building brands and deep knowledge of our distribution channels makes him a great fit for Weber," said Stephen. "I look forward to working with Tom and our team at Weber as we continue to expand and promote our strong brand around the world."

HENDERSON, N.C.  — Alco has launched a branded smartphone app powered by Verge Connect. With Verge Connect, Alco customers can select the types of deals and coupons they receive, as well as filter by services offered at all 23 store locations across North and South Carolina. The ALCO branded app also features mapping and customer interaction capabilities via social media and direct feedback.