News

NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.

PLEASANTON, Calif. — Ross Stores continues to deliver on consumers' demands for value and delivered a profitable fourth quarter that met Wall Street expectations. The company reported that profit for the quarter ended Jan. 28 rose 19% to $192 million, from $161.8 million last year. 

Sales surged almost 12% to $2.4 billion, and same-store sales increased 7%.

For the full year, Ross reported a net income rise of 18% to $657.2 million. Sales increased 9% to $8.6 billion, with same-store sales up 5%.

FOLSOM, Calif. — Fresh & Easy announced that its new store in Folsom, Calif., received the platinum-level store certification award from the Environmental Protection Agency's GreenChill Partnership.

While the platinum award puts Fresh & Easy — which joined EPA's GreenChill in 2009 — among the nation's 36,000 grocery stores, the Folsom location is the second store in California, and one of four grocery stores in the nation, to achieve these standards.

NEW YORK — The Ethisphere Institute, which describes itself as a leading international think-tank dedicated to the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption and sustainability, has released its sixth annual selection of the World’s Most Ethical Companies. Among this year's list of 145 organizations are several top, U.S. retailers including Safeway, Wegmans, Whole Foods, Costco, Target, Best Buy, OfficeMax and Petco.

As Walmart CFO Charles Holley noted recently during an investor conference, the company was pleased with its February sales. Unseasonably warm weather surely played a role as did a surge in promotional activity which seems oddly inconsistent with the company’s renewed emphasis every day low prices. The number of ad pages increased 58% to 41 total pages compared to 26 the prior year, according to promotional research firm Market Track.

It isn’t easy being green. Just ask the folks who have to make sure retailers have the science, compliance infrastructure and audit protocols in place to ensure eco-labels are iron-clad. For an insightful look at the issues of eco-labels and the certification process that underpins the validity of such claims, check out this column from Deloitte Consulting executive Chris Park. . 

Los Angeles -- New York & Co. reported Thursday a loss of $10.9 million in the fourth quarter, compared with net income of $14.9 million a year earlier.

Sales dropped to $271.8 million, from $303.2 million in the same quarter last year, missing Wall Street’s expected $275 million in revenue. Same-store sales fell 6.3%.

Looking ahead, the retailer said it expects to open 11 outlet locations and one full-price store in the first quarter of 2012, as well as

Canton, Mass. -- Casual Male Retail Group reported Thursday that net income for the quarter ended Jan. 28 surged to $33.5 million, from $5.3 million in the year-ago period. Without a $23 million trademark impairment charge, net income was $5 million in the quarter.

The retailer of big & tall men's apparel and accessories also reported flat fourth quarter sales of $111.5 million and a slight same-store sales increase of 0.8%.

Hoffman Estates, Ill. -- In a move to ensure that vendors continue to supply Sears its goods, Sears Holdings Corp.'s top shareholder ESL Investments, a hedge fund owned by Edward Lampert, has agreed to assume some payment obligations.

In a filing with the U.S. Securities and Exchange Commission on Wednesday and reported by Reuters, Sears said ESL made a deal on Jan. 26 with a financial institution to acquire 80% interest in an agreement designed to ensure payment to vendors in the event of a bankruptcy filing by a company.

Pleasanton, Calif. -- Ross Stores Inc. reported Thursday that profit for the quarter ended Jan. 28 rose 19% to $192 million, from $161.8 million last year. A profitable holiday season helped boost the discounter’s results, which met Wall Street expectations.

Sales surged almost 12% to $2.4 billion, and same-store sales increased 7%.

For the full year, Ross reported a net income rise of 18% to $657.2 million. Sales increased 9% to $8.6 billion, with same-store sales up 5%.