News

Sunnyvale, Calif. - Modern shoppers have a very low tolerance for poor customer service, and crave a more intimate relationship where retailers know their needs, wants and preferences, and respect their time and business. According to an April 2014 research survey from customer engagement technology vendor Kana Software Inc., when asked about their preferred customer service communication channels used to engage with retailers in the past six months, the channel named most often as most preferred was Web (24.5%), followed by email (17.9%).

Toys “R” Us has appointed Campbell Lennox as managing director of the company’s Australia unit, effective May 26. Lennox will report to Monika Merz, president, Toys “R” Us, Asia Pacific.
 
Lennox joins the company with more than 20 years of retail and management experience, including a series of roles of increasing responsibility in operations and merchandising. He most recently served as GM, merchandise operations for Harvey Norman, an omnichannel retailer, incorporating an integrated retail, franchise, property and digital platform.

Minneapolis – Best Buy Co. Inc. swung to a net profit in the first quarter of fiscal 2015 from a net loss in the same period a year earlier, but missed estimates with a drop in sales. The retailer posted net income of $461 million, a big turnaround from a net loss of $81 million.

Williams-Sonoma had a strong first quarter of fiscal 2014, with net income climbing 17% to a better-than-expected $46.16 million from $39.17 million.

Net sales grew 10% to $974.33 million from $887.8 million, also topping estimates.

Total same-store sales grew 10%. Williams-Sonoma credited much of its success during the quarter to market share gains and advantages conferred by its multichannel operations.

Nashville, Tenn. – Kirkland’s Inc. reported positive results for the first quarter of fiscal 2014. On a year-over-year basis, net income grew 17% to $2.1 million from $1.8 million.

Net sales increased 6.9% to $108.3 million compared with $101.2 million, and same-store sales grew 5%. The company was able to shake off the effects of bad weather in the early part of the quarter.

First quarter same store sales at Best Buy fell a greater than expected 1.3% due to declining sales of consumer electronics and competition from online retailers.

While the retailer experienced growth in computing, gaming and appliances, it was more than offset by declines in other categories, including tablets, services and home theater. President and CEO Hubert Joly focused on the positive, however.

Oakville, Canada – The Tim Hortons TimmyMe iOS app now includes support for Passbook. Customers can add their prepaid Tim card to Passbook, which they can then scan to pay in-store or at the drive-thru in participating locations.

The TimmyMe app also offers a store finder and nutritional data.

The Institute for Veterans and Military Families (IVMF) received a $450,000 grant from Sam’s Club to support women veteran entrepreneurs through its business management training program V-WISE, Veteran Women Igniting the Spirit of Entrepreneurship.