News

Bangalore, India – Indian e-commerce platform Flipkart has received about $1 billion in funding from investors including existing backer Tiger Global Management, as well as new stakeholders Morgan Stanley and Singapore-based sovereign wealth fund GIC. Flipkart operates as an online marketplace for 3,000 individual merchants, similar to China’s Alibaba.com.

New York – J. Crew was ranked number one for overall online customer service in June 2014. According to monthly benchmark analysis from customer service analysis provider StellaService, J. Crew ranked first in phone support, 10th in email support and 12th in returns.

J. Crew last topped the rankings in January, but is one of only six companies to remain within the top 25 since that beginning of the year.

San Jose, Calif. – PayPal is rebranding its Bill Me Later online credit service as PayPal Credit. PayPal says it is making the name change as it moves credit more towards the center of our business, aligning it more closely with the overall brand.

In addition, PayPal plans to introduce PayPal Credit to the U.K. and Germany, based on requests from customers and retailers. The company also plans to expand PayPal Credit to other markets in the future.

Los Angeles – Specialty apparel Windsor will present a new look for the Windsor website on Aug. 29. The redesign is intended to make the site’s look and feel more customer-friendly.

New shopper features include easier navigation, larger and more vibrant images, social media component, creating a wishlist, find product in store, filter tool by size and color, customer reviews, easy and fast shopping cart procedure and total customer engagement.

San Francisco – Twitter reported a net loss of $144.6 million in the second quarter of fiscal 2014, up from $42.2 million in the same period a year earlier. Stock compensation drove the increase in net loss.

Revenue more than doubled to $312.17 million from $139.29 million. In Twitter-specific metrics, average monthly users grew 24% to 271 million. Seventy-eight percent those users were mobile, a 29% increase from the same period a year earlier.

Philadelphia – Net income at Destination Maternity Corp. fell 36% to $5.5 million in the third quarter of fiscal 2014 from $8.6 million a year earlier. Expenses related to the planned relocation of Destination Maternity’s corporate headquarters and distribution facilities, as well as costs related to its proposed and withdrawn merger with Mothercare plc, drove the reduction in net income.

El Segundo, Calif. – Expenses associated with the development of its e-commerce platform helped drive net income at Big 5 Sporting Goods Corp. down 59% to $2.5 million in the second quarter of fiscal 2014, from $6.1 million in the same quarter a year earlier.

For the fiscal 2014 full year, Big 5 currently anticipates opening approximately 12 net new stores

Chicago – Ulta Beauty, in partnership with Thanx Media has implemented Oracle Endeca Site Search and Experience Manager solutions. Oracle Endeca has replaced a third-party search solution, now tightly integrating the browse and search navigation.

By Bill Davis, Director, MB&G Consulting

For much of the last year, traditional brick-and-mortar retailers have been mired in a slump. Not only was last holiday season the toughest in several years, the consumer discretionary sector, which includes retail, was the only one of the 10 macro S&P sectors to be in the red for the first half of 2014. As a result, retail is widely perceived to be in a funk.

By Dave Richards, Accenture