News

Plug and Play helps bring together retailers and startups who offer specific technology and expertise that can relieve their pain points. In each issue of our Customer Disruption e-newsletter, we will provide you a brief Q&A with the CEO of a Plug and Play startup, explaining how their company assists retailers in succeeding in today’s disruptive customer environment.

This week’s CEO Corner features three questions with Judd Ferrer, CEO of Sparkle.

What does your company do?

Cincinnati -- Macy’s Inc. is launching a large number of omnichannel strategies and technologies encompassing stores, online and mobile. In addition to supporting the new Apple Pay mobile payment system, the department store retailer’s new moves include piloting same-day delivery, testing new POS technology and customer service enhancements, and expanding its use of RFID to fashion categories.

By Christoph Stehmann, Pitney Bowes

Imagine that it’s a breezy Friday morning and tonight is your nephew’s birthday party. It’s completely slipped your mind, and there just isn’t time in your day to go shopping. However, you’re not stricken with panic, because this solution is routine. You go online, find the hottest toy, and hit Amazon Prime Air. You quickly hop in the shower, scarf down a breakfast, and on your way out the door, a small “Octocopter” is touching down on your doorstep to save your day.

Fort Worth, Texas – John Feray, who had served as CFO of RadioShack for less than a year, has resigned from the company, citing personal reasons. Holly F. Etlin, managing director of AlixPartners and longtime RadioShack advisor, has been named interim CFO of the struggling retailer. She previously served as RadioShack's interim CFO from July 2013 to February 2014.

Toronto – So far, the November 2013 purchase of Saks Fifth Avenue by Hudson’s Bay Company (HBC) is paying dividends. HBC reported strong results during the second quarter of fiscal 2014, including a shrinking of its net loss from $81 million in the second quarter of the prior fiscal year to $36 million.

Primarily due to the addition of Saks revenue, total sales climbed 87% to $1.77 billion from $948 million. Consolidated same-store sales grew 1.9%. Digital sales were $162 million, including $116 million from Saks.

New York - While the majority of consumers prefer to both shop and spend their money in brick-and-mortar retail stores, more than 60% are increasing their online shopping activities, according to a survey of 1,515 consumers by digital marketing firm SmartFocus. This trend is most prevalent among women (71%) and Millennials.

New York – Ann Inc. is publicly responding to an open letter sent by activist investors Engine Capital and Red Alder on Aug. 25, which urged the company to sell at a substantial premium above current stock price. In a press release, Ann Inc. said its board is “very active and consistently has been, and remains, focused on enhancing shareholder value.”

Ann Inc. also said its board regularly reviews all options and uses a financial advisor to help evaluate them.

Pleasanton, Calif. -  Blackhawk Network has completed the acquisition of Dallas-based CardLab Inc., an online provider of customizable prepaid incentive and rewards cards. The deal is part of Blackhawk's strategy to extend its prepaid card solutions from physical and online retail channels into the business-to-business channels that issue incentives and rewards to consumers, customers and employees.

Green Bay, Wis. – Shopko is running a six-week Facebook giveaway. Now through Oct. 11, customers can enter to win prize packages from some of Shopko's most popular brands.

To enter, customers can “like” Shopko on Facebook, and then watch for posts on the featured brand of the week with more information on how to sign up. One winner will be randomly selected every Friday and announced on the following Monday.

Silver Hill, N.J. - Technology company Edgagement, LLC has released a cloud-based mobile training platform that creates product knowledge forums and modules for informing sales associates. Edgagement measures and scores a selling partner's product knowledge, and delivers actionable responses based on those engagements.