News

London – Amazon.com ranks first in end-to end customer experience across key digital channels including websites, mobile sites and apps. According to the latest EChannel Retail Benchmark report from EDigitalResearch, Amazon tops the benchmark study due to their core multichannel functionality, especially across the search and purchase sections of the customer journey.

Lewisville, Texas - Consumers are still sensitive to price, so they're willing to drive at least five-to-10 minutes out of their way to get a better deal. According to the new Parago shopper study "Ring Up More Holiday Sales," 81% of consumers would drive five to 10 minutes out of their way for a $10 rebate on a $50 item.

Port Washington, N.Y. – Spending during the total back-to-school season (nine weeks ending Sept. 6, 2014) on traditional supplies increased 2% from 2013, with e-commerce acting as a key catalyst at more than 20% growth during the same time period. According to new data from The NPD Group Inc., most back-to-school shopping occurs at retail brick-and-mortar stores (88%), but 2014 online sales claimed an estimated $33 million previously held by brick-and-mortar retailers.

Cupertino, Calif. – Following an investigation launched in June, the European Union (EU) is reportedly formally accusing the Republic of Ireland and Apple of striking an improper deal that has kept Apple’s taxes in Ireland artificially low since 1991. According to CNN, the arrangement has allowed Apple to pay a tax rate as low as 2% on earnings of Irish subsidiary.

San Francisco - Only one-in-nine marketers use advanced cross-channel attribution methods, and among those using attribution, 28% still use single click methods. According to a new survey of 106 advertisers, agencies, and analytics professionals in the U.S. and Europe performed by Forrester Consulting for predictive marketing software provider Kenshoo, advanced marketers use sophisticated multi-touch attribution models to inform a broad array of strategic and tactical decisions in more detail and with more speed.

West Des Moines, Iowa - Hy-Vee will deploy the Retail 20/20 exception reporting solution from Agilence Inc. The grocery chain will use the solution to improve operations and reduce shrink.

"While looking for a solution we were keen on finding one that could help us improve our in-store operations, while also making exception reporting a priority," said Darren Baty, senior VP and CIO, Hy-Vee. "After seeing Retail 20/20 in action it became clear that we would be able to reduce shrink and improve our front end with this tool."

London – The Dynamic Action retail decision intelligence application from OrderDynamics now incorporates offline and online store data to provide a comprehensive omni-channel view of products, customers, channels and marketing. The OrderDynamics commerce suite, with Dynamic Action’s newest capabilities at the core, identifies opportunities for retailers to achieve this type of omni-channel functionality:

• Re-allocation of stock between stores and warehouses.

Ottawa, Canada – Price intelligence technology provider 360pi, is collaborating and integrating with IBM to facilitate more automated and dynamic pricing for joint customers. The resulting solution leverages 360pi’s real-time price intelligence for exact and “like” products within IBM’s cloud-based omnichannel pricing platform.

Los Angeles - Mobile shopping app provider Ibotta Inc. has partnered with Roximity, a provider of location-based mobile technology to deliver iBeacon-based mobile messages to shoppers within store aisles across the U.S. Roximity will enhance Ibotta’s ability to engage millions of shoppers, by providing detailed and relevant information about leading consumer products and rebates available to them in stores, while they shop.

By R.J. Carver, Corporate Development Associate, Plug and Play Tech Center