News

Walmart SVP of creative Andy Murray unveiled a new shopper marketing framework in which the retailer envisions a 17 point “retail moment of truth” customer journey at the Path to Purchase Institute’s annual Shopper Marketing Conference & Expo in Minneapolis.

When it comes to strategy, leadership and collaboration, Walmart was among the top tier companies in the inaugural Best Retailers to Work With report.

When it comes to strategy, leadership and collaboration, Walmart was among the top tier companies in the inaugural Best Retailers to Work With report.

Sam’s Club this way found a healthy new way to enhance the value of membership with an innovative health exchange offering focused on small businesses.

The Walmart division launched a number of first-of-its-kind services, including the introduction of a health exchange service in partnership with Aetna, to better serve its small business members.

Christmas procrastination knows no boundaries according to a recent survey which shows U.K. shoppers are as bad as Americans when it comes to waiting until the last minute.

For most shoppers Christmas won’t be coming early this this year.  Nearly half (47%) of consumers will order gifts online this this holiday season with less than a week until the big day itself, reveals the latest eCustomerServiceIndex results from eDigitalResearch, a UK-based experts on multi-channel customer experiences and IMRG, the UK's industry association for e-retail.  

Pet owners will spend more money on food for their critters in the next 3 years and the increased sales will post mainly in premium and healthy pet food segments, according to a recent study.

Sales are expected to rise 16% between 2015 and 2018 to reach $33 billion, projected Packaged Facts, the market research publisher in Pet Food in the U.S., 11th Edition.  The anticipated increase in the market is driven by increased focus on pet health and the powerful role of the human-animal bond.

Radio Shack is launching its new “R Promise” initiative to offer holiday shoppers services including price matching and new payment options. Radio Shack stores will match prices on identical products from local brick-and-mortar competitors, major online retailers (excluding wireless phones from online retailers) and RadioShack.com at the time of purchase or within 15 days of the purchase.

The Foot Locker Foundation joined together with members of the athletic industry, as well as its business partners, on Tuesday, October 21, at <

HSN is offering a range of special events and deals for the 2014 holiday season. The interactive retailer will offer special “Black Friday” sale events on Nov. 7, 14 and 21, and also run its annual “Thanksgifting Weekend” event Thursday, Nov. 27 to Monday, Dec. 1 with special “Doorbuster” sale items.

Retailers typically wait until after the holiday to close stores and announce layoffs, but widespread media reports indicated Sears Holding will be doing a little of both ahead of Christmas.  The company may close as many as 100 stores and layoff nearly 5,500 people before the year’s end, according to a report which first surfaced on the Web site Seeking Alpha.  Closures include over 100 Kmart, Sears and Sears Auto Center locations.  Sears revenue has been in decline for 30 straight quarters.