News

Survey: Retailers see big benefit in individualized customer experiences
Retailers estimate they could earn an extra 10% in revenue — which translates into $100 million annually for a $1 billon company — by offering customers and employees a highly individualized experience.

That’s one of the key retail takeaways of new report by Oracle, which surveyed 300 C-level executives across 10 industries to understand how prepared organizations are to address the fact that consumers increasingly expect, and even demand, to have it their way—whether shopping, communicating, working, or enjoying leisure time.
Survey: Mobile food coupon users show spirit of adventure
Consumers who rely on mobile coupons when food shopping are much more likely to experiment with new brands.

According to the latest edition of GfK MRI’s “The Survey of the American Consumer,” one in three (33%) U.S. adults agrees completely or somewhat with the statement, “I rely on mobile coupons while food shopping.” And almost half (44%) of these mobile coupon users say they like to “change brands often for the sake of variety and novelty,” compared to just 30% of the general population.

HBC details omnichannel growth agenda

The number of Saks Off 5th stores will surge dramatically as will investments in technology as Hudson’s Bay Company said it will make higher than normal investments in growth initiative this year.
Twenty-seven year Walgreens vet named to Fred’s executive team

Fred's Inc. has appointed Rick Hans as executive VP and CFO. He fills the position left open when Jerry A. Shore, Fred's former finance head, was promoted to CEO in October 2014.

Prior to joining Fred's, Hans enjoyed a 27-year career with Walgreens, where he most recently served as VP of investor relations and finance. Hans previously held the position of director of finance and assistant treasurer, where he promoted a sound capital structure that subsequently provided the basis for major strategic acquisitions.
Surging Hudson’s Bay details major investments in expanding Saks, Saks Off 5th and store renovations

On the heels of soaring profits and revenues in the fourth quarter, Hudson’s Bay Company said it will make higher than normal investments in growth initiatives this year, including a dramatic increase in the number of Saks Off 5th stores, store renovations and investments in technology.
PayPay cancels expansion in North Carolina over new law

PayPal announced it is cancelling plans to open a new operations center in North Carolina after the state passed a law that many see as restricting protections for lesbian, gay, bisexual and transgender people. The news comes as leaders of the High Point Market, the largest furnishings industry trade show in the world, warned that “hundreds and perhaps thousands” of customers will not attend the Market, held in High Point, North Carolina in April, due to their opposition to the new law. The Market attracts retailers, designers, suppliers and manufacturers.
Demandware stays current with omnichannel trends

Retailers looking to keep up with consumer demand for an individualized and seamless customer experience have a new supporting technology option to consider.
H&M promotes fashion sustainability in April

Two major sustainability initiatives from H&M begin this month as the fast fashion retailer debuts a new line from Conscious Commerce co-founders Olivia Wilde and Barbara Burchfield and kicks off an apparel recycling effort.

The H&M Conscious Exclusive collection from Wilde and Burchfield will be available online at hm.com and in 165 stores beginning April 7. Meanwhile, H&M is set to begin is World Recycle Week initiative on April 18 which allows customers who drop off clothes at in-store collections bins to receive a 30% discount coupon.
Accessories retailer names new head of marketing

Charming Charlie has appointed Ujjwal Dhoot as VP of marketing, based in the specialty retailer’s Los Angeles office.

Dhoot previously served as chief marketing officer for FSAStore.com, responsible for the overall growth strategy, customer acquisition and retention, analytics development and testing for the FSA-eligible products and services shop. Before that, he was VP of marketing at 20x200, an online retailer for limited edition art.

Dhoot also served as VP of marketing at PetCareRx.com.
Report: Another teen apparel retailer considering bankruptcy filing

The rise of fast-fashion, changing fashion tastes and online commerce may be claiming another teen apparel retailer.

Pacific Sunwear of California Inc. is preparing to file for Chapter 11 bankruptcy, according to Bloomberg, which cited people with "knowledge of the situation.” The report said the filing could occur as early as next week.