News

Paris – Luxury retail group LVMH has re-appointed AT&T as its global supplier for advanced communications services. In a four-year, multi-million-dollar agreement, AT&T will connect more than 4,500 LVMH sites in more than 100 countries.  

Chicago – As grocery shoppers’ lives keep getting busier, Ahold’s online grocery delivery service Peapod keeps trying to make shopping easier.

Peapod has completely redesigned its mobile and tablet app, with larger, high-resolution photos and a host of new features designed to streamline and simplify online shopping.

San Luis Obispo, Calif. – Retailers who want to keep their customers happy and ensure positive word-of-mouth need to follow the “five-day rule” when fulfilling deliveries.

According to a new study of 13,000 consumers from cloud-based distributed order management solution provider Shopatron, 87% of orders delivered by a retailer or brand in five days or less resulted in the customer becoming a “promoter.”

New York – Retailers are continuing to cut ties with real estate developer and Republican presidential primary candidate Donald Trump in the wake of his recent disparaging comments about Mexican immigrants.

Following in the footsteps of Macy’s, off-price retailers T.J. Maxx and Marshalls have said they will no longer sell branded Trump apparel and accessories. And that’s not the end of it.  

Advertisements and valuable content can bring your audience to your website, but what is driving them to your store? Even though customers are able to view and purchase items online, more than 90% of consumers are still more inclined to buy at a physical location.

Some techniques — like direct mail and business cards — are old-fashioned ways of driving your offline sales, but modern strategies are offering more advanced techniques for connecting with your consumers digitally. Keep up with your audience and build on-site relationships with these four tips.

Boise, Idaho – Albertsons Companies Inc., which became the second-largest grocery retailer in the United States after purchasing Safeway in January, is planning to return to public ownership with a major stock offering that has implications for trading partners and competitors.

Nashville, Tenn. -- IHL Group has added a noted retail technology analyst with nearly 30 years of experience to its ranks.

Jeff Roster is joining IHL in the new position of VP of retail strategy. He will oversee IHL's retailer engagement, vendor briefings and strategic IT services practice.

Albertsons completed its acquisition of Safeway earlier this year to create a $57.5 billion company that now plans to return to public ownership with a major stock offering with implications for trading partners and competitors.

Lowe's is doing all the right things when it comes to customer satisfaction, according to J.D. Power's 2015 Appliance Retailer Satisfaction Study.

The study, now in its eighth year, measures customer satisfaction with appliance retailers by examining seven factors (in order of importance): sales staff and service; store facility; price; delivery service; sales and promotions (new to the study); merchandise; and installation service. Satisfaction is measured on a 1,000-point scale.

West Coast regional grocer Haggen Food and Pharmacy has a new omnichannel partner to help drive growth.

The retailer has selected Unata to help implement customer loyalty and other initiatives to allow for more personalized marketing across Haggen’s channels including online, mobile and in-store.