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Study: How can retailers improve the store experience?
Retailers looking to make their in-store customer experience more appealing can take a few basic technology-enabled steps.
According to a new survey of 1,000 U.S. and Canadian consumers from iVend Retail and CitiXsys Americas Inc., 71% of respondents agree or strongly agree that shopping online is more convenient than shopping in a store, with 24% saying shopping in a store is a letdown after shopping online.
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Survey: Holiday shoppers are in a hurry
Retailers looking to provide a positive customer experience this holiday season should realize time is of the essence.
According to a new survey of 1,267 U.S. consumers from LoyaltyOne Consulting, 94% of respondents said they expect retailers to take extra measures to keep checkout lines moving during the holiday rush. When asked why they avoided stores completely during the holiday season, 36% of shoppers said their primary reason is waiting too long at the checkout.

